Summary
Description
Member Experience Associate (Full-time)
- Location: In-Person; 40 hours/week.
- Ideal Start Date: February 2026
- Salary Rate: $50,000 – $55,000 annually
- Employment Type: Full-time
About TARRA
Our network brings together a diverse mix of founders, hybrid workers, small business owners, and leaders who are united by a shared drive to grow, create, and make meaningful impact through their work.
Whether you are looking for a social space to build your network, a coworking space to focus and work without distractions, or want a customized private office space to accommodate a growing team, we are here to support you on your professional journey…every step of the way.
About the Role
At TARRA, we believe community and hospitality go hand-in-hand. As a Member Experience Associate, you are the face of our community and a vital part of daily operations. This role ensures the space is open, welcoming, and running smoothly while delivering the high-touch, hospitality-driven experience TARRA is known for.
This is a hands-on, people-focused position where no two days look the same. From front desk hospitality and member engagement to light operational support and space care, you’ll play a key role in creating an environment where members feel supported, connected, and truly at home. The ideal candidate is friendly, reliable, detail-oriented, and comfortable balancing hospitality, administrative tasks, and day-to-day operations in a community-driven workspace.
Key Responsibilities
Front Desk & Daily Operations
- Open and prepare the space each day following established procedures.
- Set up front desk systems and review internal platforms including OfficeRnD, calendars, email, and Slack.
- Review meeting schedules and prepare conference and meeting rooms as needed.
- Stay up to date on messages, tasks, and space needs throughout the day.
- Support daily operations by identifying and addressing issues as they arise.
- Complete assigned operational and light cleaning tasks as needed.
Member & Guest Experience
- Welcome members, guests, and visitors in a friendly and professional manner.
- Serve as the primary point of contact for day-to-day member needs and questions.
- Answer phone calls and respond to general inquiries.
- Provide tours to prospective members and visitors on an as needed basis.
- Assist with onboarding new members and helping them feel integrated into the community.
- Check in with members and guests to ensure they feel comfortable, supported, and informed.
- Uphold TARRA’s hospitality standards in every interaction.
Administrative & Communication Support
- Monitor and respond to emails sent to the general inbox throughout the day.
- Organize, document, and route inquiries to the appropriate team members when necessary.
- Support internal communication by coordinating information across teams.
- Provide general administrative support to the leadership and operations teams.
Space Care & Presentation
- Help to maintain a clean, organized, and professional appearance throughout all common areas.
- Conduct daily walkthroughs to ensure meeting rooms, kitchen areas, plants, and technology are presentation-ready.
- Straighten furniture, reset rooms after meetings, and monitor shared spaces throughout the day.
- Maintain kitchen and coffee stations, including dishes, counters, and supplies.
- Identify basic maintenance or IT/AV issues and escalate as needed.
Mail, Deliveries & Closing
- Check, log, and distribute mail and deliveries according to established procedures.
- Support vendor coordination and building-related requests when necessary.
- Complete end-of-day closing tasks to ensure the space is secure and prepared for the next day.
- Responsible for opening the space(s) every morning. Times will vary based on events.
Qualifications & Skills
- Customer service, hospitality, coworking, or front-desk experience preferred
- Strong communication and interpersonal skills
- Self-sufficient and proactive, with the ability to identify needs and complete tasks independently
- Organized, dependable, and proactive with strong attention to detail
- Comfortable learning and using digital tools, systems, and technology
- Calm, professional demeanor with the ability to multitask gracefully
- Ability to move throughout the space and assist with light physical tasks as needed
- Team-oriented mindset with empathy, integrity, and reliability
To apply, please email hello@tarra.co and caly@tarra.co with your resume and a cover letter.
