Summary
Description
Description
The Club at Crested Butte is seeking a Director of Membership & Communications to play a central role. This is a highly visible, relationship-driven leadership position responsible for driving membership growth, strengthening community connections, and ensuring new and existing members clearly experience the value of membership.
Annual compensation: $100,000k to $110,000k
General Purpose: The Membership & Communications Director will oversee all membership and communication functions to promote membership services, facilities, and Member benefits. The Membership & Communications Director will play a key role in shaping The Club’s brand and culture by delivering impactful communications that enhance the Member experience. While showcasing The Club’s rich heritage and embracing modern communication trends. This position will embody The Club at Crested Butte’s standards of service excellence and member experience.
ESSENTIAL DUTIES
Membership:
• Embody The Club’s Mission and Vision for the Membership Department.
• Serve as the main point-of-contact for all Membership specific questions and concerns.
• Understand and enforce The Club at Crested Butte’s Membership Rules & Regulations.
• Be a subject matter expert on the types of Membership classifications, fee schedules, and privileges within each Membership plan.
• Meet and greet all Club Members during their visits.
• Arrange and conduct the introductory process for new Members.
• Provide Member suggestions, concerns, & complaints to Club leadership team.
• Handle Member issues and complaints in a professional manner.
• Manage Membership files and paperwork. Keep all Membership information current.
• Promote The Club’s services and facilities to potential and present members.
• Develop and maintain prospective member roster.
• Provide tours to potential members during their application process.
• Work with the Accounting Department to complete Membership Administrative tasks.
• Work directly with the Accounting Department to ensure Members’ dues are posted timely, accounts are kept current, and action is taken to communicate with Members regarding delinquent accounts.
• Plan and attend Member functions and events.
• Train staff to communicate appropriately about Membership inquiries.
• Create and maintain standard operations procedures for the Membership Department.
• Travel to Club or Hospitality conferences and seminars to stay relevant and up to date on industry trends.
Communications:
• Work directly with the General Manager and VP of Operations to ensure a coordinated communication plan and time action calendar.
• Produce newsletters, promotional materials, and other communications to ensure members are connected and informed.
• Communicate through various channels including direct mail, email, push notifications, phone applications, and website.
• Practice excellent grammar, spelling, and proofreading skills in all communication deliverables.
• Maintain The Club at Crested Butte’s brand standards of communication on all print, digital media, and signage.
• Manage communication on the Membership mobile application (Northstar) and website; ensuring the website and application have the most relevant and real-time information.
Technology:
• Update Membership website and mobile application as required.
• Troubleshoot any issues Members may have with the Membership mobile application or website.
• Use available technology to its full capability.
Operations:
• Collaborate with The Club leadership team to discuss activities, goals, benchmarks, and plans.
• Prepare necessary data for applicable parts of the budget. Forecast dues and other revenue increases. Forecast labor, Member functions, and other operational expenses. Monitor actual financial results and take corrective action as necessary to help ensure that financial goals are met.
• Lead and participate in long-range planning meetings as well as normal operation meetings.
• Be apprised of current news and events in the area.
• Represent The Club at Crested Butte in a professional manner on and off the property.
• Complete daily, weekly, monthly, and annual reports as required.
• Maintain The Club’s events calendar.
• Ability to collaborate with other departments within the organization.
• Assist the Leadership team and other departments as required.
Management:
• Directly manage the Front Desk Supervisor. Recruit, hire, train, supervise, and approve timecards for staff in the Membership Department.
• Evaluate job performance of Membership Department staff. Correct, reward, and/or discipline staff in a fair manner aligned with The Club’s disciplinary procedures.
Physical Demands:
• Ability to crouch, stand, and reach.
• Occasionally lifts up to 25 pounds.
• Ability to work at a desk in front of a computer for long periods of time.
Education/Experience:
• 3+ years working in a communications or marketing role.
• Bachelor’s degree in communication, business, or marketing, preferred but not required.
• Experience with Adobe Suite, Microsoft Suite, digital media, and website management.
• Private Country Club experience preferred.
Work Requirements:
• Ability to work weekends and holidays as required.
• Maintain personal professional presentation as outlined in The Club at Crested Butte’s Handbook.
• Maintain confidentiality of the Membership.
• Passion for providing high-quality Member services and exceeding expectations.
• Ability to function under pressure, set priorities, and adjust to changing conditions.
• Excellent time management skills.
• Works independently or in a group; while being able to problem solve and make decisions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
