Summary
Description
About the Role
Help create meaningful experiences that inspire safer communities. The Visitor Experience
& Community Engagement Coordinator serves as one of the CELL’s primary public-facing
representatives, helping connect schools, businesses, community organizations, and visitors with
meaningful educational experiences. This role combines educational programming, community
outreach, visitor engagement, and program coordination to grow participation in the CELL’s
exhibit and educational offerings.
As one of the primary educators and ambassadors for the CELL, the Coordinator builds lasting
community partnerships while delivering engaging tours, educational programs, and exceptional
visitor experiences. The position also supports exhibit operations and helps ensure every visitor
leaves feeling welcomed, informed, and inspired.
The ideal candidate is outgoing, service-oriented, and highly organized. They enjoy meeting new
people, building relationships, teaching diverse audiences, and creating memorable experiences.
They are equally comfortable leading an exhibit tour, presenting to a classroom, representing the
CELL at a community event, or coordinating the logistics that ensure programs run smoothly.
Key Responsibilities
Educational Programming & Tour Facilitation
Deliver engaging educational experiences that connect visitors to the CELL’s mission and inspire
greater awareness of public safety, terrorism prevention, and community resilience.
• Facilitate guided tours of the CELL exhibit for school groups, businesses, community
organizations, public safety agencies, and general visitors.
• Deliver educational presentations and programs that communicate the CELL’s mission
and public safety concepts in an engaging and audience-appropriate manner.
• Adapt tours and presentations to meet the needs of diverse audiences, including students,
educators, professionals, and community groups.
• Prepare educational materials, exhibit technology, and presentation spaces to support
high-quality program delivery.
• Stay current on exhibit content, emerging threats, and organizational initiatives to ensure
presentations remain accurate and relevant.
• Gather participant feedback and collaborate with staff to continually strengthen
educational programming and visitor engagement.
Community Engagement & Outreach
Build relationships that expand awareness of the CELL and increase participation in educational
programming and exhibit experiences.
• Develop and maintain relationships with schools, businesses, nonprofit organizations,
civic groups, public safety agencies, and community partners.
• Conduct outreach to promote the CELL exhibit, educational programs, tours, and public
events.
• Identify opportunities to expand partnerships and increase community engagement.
• Represent the CELL at networking events, community meetings, conferences, and
outreach activities.
• Maintain regular communication with prospective and existing partners to encourage
repeat engagement.
• Track outreach efforts, bookings, and engagement activities within the organization’s
CRM.
• Monitor outreach performance and recommend strategies to increase visitation and
participation.
Visitor Experience & Exhibit Operations
Help ensure every visitor has a welcoming, engaging, and well-organized experience while
supporting the day-to-day operation of the exhibit.
• Welcome visitors and provide exceptional customer service throughout their visit.
• Coordinate exhibit reservations, visitor communications, and group arrival logistics.
• Assist with admissions, check-in, visitor orientation, and exhibit readiness.
• Help maintain exhibit spaces, materials, and visitor resources to support a high-quality
visitor experience.
• Gather visitor feedback and identify opportunities to enhance the overall visitor
experience.
• Collaborate with the Operations team to support efficient exhibit operations and daily
activities.
Programs & Event Support
Support the planning and execution of educational programs, community events, and exhibit
activities.
• Coordinate logistics for educational programs, tours, meetings, and community events.
• Assist with registrations, participant communications, scheduling, and event preparation.
• Coordinate program materials, supplies, technology, and room setup.
• Support educational program reservations and group visit logistics.
• Assist with occasional evening and weekend programs and events.
• Track attendance, participation, and program outcomes and assist with post-program
follow-up.
Required Qualifications
• Bachelor’s degree in Communications, Hospitality, Public Relations, Marketing,
Nonprofit Management, Education, Business, History, Criminal Justice, Political Science,
or a related field, or equivalent professional experience.
• Minimum of 2+ years of experience in education, visitor services, customer experience,
community engagement, outreach, nonprofit programming, museums, hospitality,
admissions, tourism, or a related field.
• Outstanding interpersonal and customer service skills with the ability to build
relationships across diverse audiences.
• Excellent verbal and presentation skills.
• Experience facilitating educational programs, tours, presentations, or group learning
experiences.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional visitor experiences.
• Comfort learning and utilizing CRM platforms, digital tools, and software applications.
• Ability to work occasional evenings and weekends.
Benefits
Benefits • Positive, mission-driven organizational culture • Competitive salary and comprehensive benefits package, including: o Medical, Dental, and Vision coverage o HSA/FSA accounts o 403(b) retirement plan with employer match o Life, Short-Term, and Long-Term Disability Insurance • Generous time-off policies: Vacation, Sick Leave, Holidays, Bereavement, Jury Duty, FMLA, and Military Leave • Opportunities for professional development and team-building activities
How to Apply
Ready to make an impact? If you're passionate about connecting people with meaningful educational experiences and enjoy building relationships that strengthen communities, we'd love to hear from you. Submit your cover letter and resume through www.tinyurl.com/ApplyForMI. Applications will be reviewed on a rolling basis. Please note: All candidates must pass a background check. The CELL is an equal opportunity employer.
