The City of Lone Tree seeks an approachable, supportive, innovative and team-oriented IT professional who is interested in helping us achieve our goal of becoming a national model for our innovative, customer-focused and efficient city government.
The IT Support Administrator provides Tier I and Tier II technical support to end users in all City departments; provides advanced technical support, including analysis, diagnoses and resolution of complex technical issues for all enterprise and department-specific systems and applications. Promptly escalates and coordinates Tier III service issues with service providers. Provides analysis and support for technology projects and performs project related work as required. Works independently with general supervision from the Information Technology Manager. Collaborates closely with other IT staff in performing a variety of maintenance, support and administration tasks, including analyzing, constructing, testing, maintaining, troubleshooting, documenting, and supporting desktop computers, network devices, network storage and network servers, along with the associated operating systems and applications.