Summary

We’re looking for a warm, organized, and people-first Director, Hospitality & Operations to be the soul of our space and the engine behind its daily excellence. This role combines white-glove hospitality, operational precision, and community leadership to ensure that every member feels seen, supported, and excited to belong.

Description

Job Title: Director, Hospitality & Operations

Ideal Start Date: October 2025

Salary Range: $75,000-85,000 + Bonus

Employment Type: Full Time

About the Role

You’ll manage all aspects of member experience, event programming, space operations, and team coordination — becoming the person members trust and love to see each day. From onboarding new members to executing unforgettable events and keeping the space humming, you’ll be at the core of what makes TARRA special.

Key Responsibilities

Community & Member Retention

Be the face of the community — a daily presence that members look forward to seeing.
Understand and anticipate member needs, ensuring everyone feels seen, supported, and valued.
Own member onboarding and engagement journeys, from welcome emails to milestone check-ins.
Proactively foster connection among members to build a sense of belonging and community pride.
Lead with empathy, warmth, and a high bar for service in every interaction.
Train and manage part-time front desk staff to reflect the same hospitality-focused standards.

Operations & Space Management

Serve as the primary point of contact for day-to-day member and guest communications via our member portal and TARRA email.
Maintain the member CRM, internal communication systems, and shared resource documents.
Reconcile membership payments monthly.
Manage administrative needs including mail/package services, internal logistics, and support for executive projects.
Oversee all vendor and contractor relationships (cleaning, maintenance, repairs) to ensure the space runs smoothly.
Conduct daily walkthroughs to ensure the space is always member-ready—clean, organized, well-stocked, and on-brand.
Troubleshoot basic tech issues (Wi-Fi, door access, AV) and escalate as needed.

Event Programming & Execution

After the Director of Events closes a deal, manage the client account and execute the event logistics, including vendor management, staffing, setup, and teardown.
Host events, and/or when appropriate, manage and train our event hosts to deliver exceptional experiences.
Design and execute a monthly calendar of engaging, diverse events — from workshops and panels to wellness and social gatherings.
Collaborate with the marketing team on promotion, signage, and email campaigns.
Track event performance (attendance, feedback, engagement) to refine future programming.
Build relationships with local creatives, speakers, and businesses to source new ideas and partnerships.

Culture & Team Collaboration

Partner with operations and marketing to ensure alignment across member experience touchpoints.

Contribute to shared team responsibilities including space coverage, opening/closing, event hosting, and general upkeep.

This position will cover (2) opening shifts (7:45 am to 4 pm) weekly
This position will cover (2) closing shifts (9 am to 5:15 pm) weekly

Ideal Candidate

4+ years in a hospitality, coworking, member experience, or operations role — ideally in a fast-paced, high-touch environment.
A natural connector with emotional intelligence, attention to detail, and a solutions-first mindset.
Highly organized, proactive, and comfortable juggling many plates.
A gifted communicator with a warm, engaging presence and the ability to make others feel instantly at ease.
Familiar with tools like G-Suite, Slack, and CRMs (we use OfficeRND but will train!).
Comfortable with basic AV/tech troubleshooting and space setup needs.
Proficiency in CRM platforms, email marketing tools, and basic event budgeting