Lead Housekeeper: Independent Senior Living Community

Summary

Description

The role of Lead Housekeeper at Concordia on the Lake will have managerial duties, such as maintaining a team schedule and communicating and coordinating housekeeping team activity with the Maintenance, Resident Services and Administrative teams at Concordia.  The lead housekeeper will also have regular and routine housekeeping duties, such as maintaining the cleanliness and tidiness of common areas, vacant units, and resident apartments, while also assisting with laundry and other tasks.  

The Lead Housekeeper position is full-time and reports to the Executive Director. Housekeeping staff are often the backbone of guest satisfaction, ensuring rooms and common areas are clean, safe, and welcoming. Their work directly impacts customer reviews and overall service quality.

Primary Tasks:

• Management: Supervise and coordinate a housekeeping team of 3+ staff members, ensuring high standards of cleanliness, task completion, and team efficiency across all assigned areas.
• Cleaning: Vacuuming, sweeping, mopping, dusting, and cleaning restrooms, laundry rooms, and other common areas. 
• Unit Prep and Unit Turns: Preparing vacant units for new residents, including cleaning, and ensuring they are presentable. 
• Laundry: Washing, drying, and ironing linens, and potentially assisting with laundry room maintenance. 
• Trash Disposal: Collecting and disposing of trash and recycling. 
• Stocking: Restocking cleaning supplies and toiletries in common areas and units. 
• Maintenance Reporting: Notifying managers of necessary repairs or maintenance issues. 
• Resident Assistance: Possibly assisting residents with minor requests or cleaning-related tasks. 
• Safety: Adhering to health and safety regulations and using equipment properly. 
• Inventory: Monitoring and reporting on the inventory of cleaning supplies. 
• Communication: Maintaining positive relationships with residents and other staff members. 
• Deep Cleaning: Performing detailed deep cleans as needed. 
• Lost and Found: Reporting and turning in lost and found items. 
• Maintaining the schedule for the housekeeping team.
• Covering for staff when on vacation or out sick.
• Communicating effectively with other departments, for things such as unit turns and transfers.

Preferred Skills

• Leadership & Supervision: Ability to guide, train, and support a team of housekeepers while maintaining a positive and productive work environment.
• Attention to Detail: Maintains high standards of cleanliness and presentation in resident rooms and common areas.
• Time Management: Efficiently prioritizes and completes tasks within designated timeframes, even in a fast-paced environment.
• Physical Endurance: Capable of standing, walking, and performing physical tasks for extended periods.
• Customer Service: Provides friendly, respectful, and helpful service to residents and guests, contributing to a welcoming community atmosphere.
• Communication Skills: Clearly communicates with team members, residents, and supervisors; reports maintenance or safety concerns promptly.
• Proficiency with Equipment: Skilled in the safe and effective use of vacuums, mops, and other cleaning tools and supplies.
• Organizational Abilities: Keeps cleaning supplies well-stocked and organized; maintains orderly storage and work areas.
• Problem-Solving: Responds to unexpected challenges with practical solutions and a calm, professional approach.
• Safety & Compliance: Understands and follows safety protocols, sanitation standards, and infection control procedures.

Job Requirements:

• HS Diploma, GED or equivalent
• At least 1-year experience in leading a housekeeping team, cleaning in a commercial office building setting or multi-family residential community
• Clean driving record and background check