Summary
Description
DAWN (Dedicated to Aurora’s Wellness & Needs) Health is a student-run free clinic serving uninsured adults in Aurora, Colorado. We provide patient-centered primary and specialty care while training the next generation of healthcare professionals through interprofessional teamwork.
DAWN (Dedicated to Aurora's Wellness and Needs) Health's vision is to partner with our community to ensure equitable health access and educate future healthcare providers.
Our mission:
We provide patient centered health services to meet the needs of the diverse underserved population of Aurora.
We collaborate with community partners to overcome social barriers to patient health and wellness.
We cultivate passion for underserved healthcare and train future healthcare providers through interprofessional teamwork.
We foster future leaders who are proponents for health equity.
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Overview
DAWN Health is seeking a full-time, salaried Nurse Clinical Manager to lead day-to-day clinical operations and strengthen the systems that make a volunteer-powered clinic reliable, safe, and high-quality.
As a free evening clinic, the working hours will vary between remote time at home and in-person at our clinics 1-2 evenings a week – totaling 40 hours per week.
This role is equal parts clinical operations leader, quality and compliance owner, and patient-support clinician. You will partner closely with DAWN’s staff, volunteer leaders, and supervising clinicians to ensure our clinics run smoothly and that our patients receive consistent, respectful, evidence-informed care.
This is a hands-on leadership role. Success is measured by operational reliability, patient safety, volunteer readiness, and strong follow-through on care plans.
Reporting + Collaboration
- Reports to: Executive Director
- Clinical supervision partnership: Medical Director
- Direct collaboration with: Medical Assistants, care coordination volunteers, student directors, preceptors, Nurse Practitioner, and Volunteer Coordinator
Key Responsibilities
1) Clinical Operations Oversight
- Maintain and continuously improve clinic operational playbooks/SOPs (opening/closing, rooming, labs, referrals, documentation standards, urgent issues, escalation paths).
- Manage patient schedule for volunteer provider teams to ensure optimal utilization of resources while avoiding unexpected overbooks/other operational issues.
2) Inventory, Supplies, and Medication Management
- Maintain inventory levels, ordering cadence, and cost-conscious purchasing.
- Oversee medication and supply compliance practices (storage standards, expiration tracking, recalls, disposal, documentation).
- Maintain equipment and supply logs as needed with support teams (e.g., temperature logs if applicable, sharps disposal schedule, biohazard process).
- Build simple systems that volunteers can execute reliably.
3) Quality, Safety, and Compliance
- Maintain and train teams on HIPAA/privacy workflows and minimum necessary standards.
- Support incident reporting and follow-through (near misses, safety events, patient complaints, process breakdowns).
- Help maintain core clinical compliance practices (infection prevention basics, OSHA-related clinical safety practices, documentation standards).
- Coordinate training and refreshers for staff/volunteers and ensure policies are usable in real life.
4) Patient Support, Care Coordination, and Case Management (Limited Direct Work)
- Provide limited case management support in partnership with MAs and care coordination volunteers.
- Prioritize and manage follow-up for high-risk patients (missed results, unstable chronic disease, urgent referrals, complex barriers).
- Support results follow-up workflows (lab/imaging results routed, patient notified, plan documented, next steps scheduled).
- Build repeatable templates and protocols volunteers can use safely.
5) Referrals and Care Transitions
- Oversee referral workflows (intake, documentation completeness, tracking, patient communication, follow-up).
- Maintain partner-facing referral standards to improve acceptance and reduce rework.
- Build a referral tracking system that surfaces bottlenecks and aging referrals.
6) Data, Improvement, and Communication
Turn operations into measurable improvement:
- Track a small set of operational and care metrics (examples below) and run a lightweight monthly improvement cycle.
- Produce brief operational updates for leadership (what’s working, what’s breaking, what needs decisions).
- Lead cross-functional problem-solving with student leaders and staff.
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Skills Needed
· Strong clinical operations judgment: can translate policies into workable clinic workflows
· Comfort leading in a volunteer-heavy environment (coaching, clarity, accountability without formal authority)
· Process design: SOPs, checklists, templates, and “systems that run without heroics”
· Patient communication: empathetic, clear, culturally responsive
· High follow-through: closes loops, documents decisions, maintains tracking systems
· EMR comfort and documentation discipline (EPIC experience a plus)
· Calm under pressure during clinic sessions
Qualifications
- Active, unrestricted Registered Nurse (RN) license (state-specific requirements apply)
- 3+ years RN experience in ambulatory care, community health, primary care, care management, or similar
- Experience with care coordination/referrals, population health workflows, or case management
- Demonstrated experience with quality/safety practices and operational improvement
- Current BLS certification (or ability to obtain within a defined timeframe)
- Ability to work a hybrid schedule with reliable on-site presence for clinic operations (especially during evening clinic sessions)
Preferred Qualifications
- Experience in a safety-net setting (FQHC, free clinic, public health, community clinic)
- Experience supervising staff and/or leading teams
- QI experience (PDSA cycles, process mapping, root cause analysis)
- Spanish proficiency or experience working with multilingual patient populations
- Experience training students/volunteers in clinical settings
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Job Type: Full-time, hybrid
Pay: $81,500.00 – $88,000.00
Benefits:
● 401(k)
● Dental insurance
● Flexible schedule
● Paid time off
● Vision insurance
● Health insurance stipend
Work Location: Hybrid remote in Aurora, CO 80045
Job Type: Full-time
Pay: $81,500.00 – $88,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
