Summary

In this role you’ll be responsible for collaborating with academic and student services departments within CCCS to ensure a coordinated approach to online student retention. You will work proactively with the college advising departments and will be responsible for serving as a connection point with other CCCS and Colorado Online colleges.

Description

Description of Job

The Colorado Community College System (CCCS) is hiring an Online Success Liaison to join the Student Affairs team at System Office. This is a great opportunity to work with a diverse population in an innovative online higher education environment! We provide generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

Duties Include:

Act as first point-of-contact for current and prospective students. Interpret and respond to student inquiries via telephone, email, chat, and webform, regarding admissions, enrollment, registration, and general Colorado Online and partner college policies and procedures. Use Banner (student information system) and D2L (learning management system) to research and resolve problems.
Maintain and evaluate processes of student referrals to liaisons, advisors, online instructors, and other college personnel to target students needing additional support for successful completion of online courses and programs by providing accurate contact information to the relevant support systems.
Guide students and prospective students to the right college for online courses and programs.
Assist instructors with non-academic and administrative issues.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Bachelor’s degree. An equivalent combination of education and/or experience will substitute for the degree.
Professional experience in a college or university setting working with students.

Supplemental Information

Attributes that will contribute to success in this position:

Knowledge/ability to operate standard office equipment and software.
Bilingual in Spanish preferred.
Able to develop and manage business processes, prepare reports, and analyze data.
Able to accurately apply and explain policies and procedures, keep accurate records and maintain confidentiality.
Skilled in prioritizing urgent issues in conjunction with ongoing tasks
Excellent time management skills as well as the ability to self-manage.
Ability to communicate effectively orally and in writing.
Ability to work under pressure and meet deadlines.
Skilled in interacting with students, staff, and the public in a pleasant, tactful, and courteous manner.
Ability to convey technical information to a diverse population of students, staff, and the public.
Familiar with online learning.

Work Location/Travel Expectations:

This position is located at the CCCS offices at 9026 E Severn Pl, Denver, CO.
Rare travel within Colorado may be required.
Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 postsecondary students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work.

CCCS believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Note: per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.