Summary
Description
JOB SUMMARY
The Associate Registrar provides records management support to the University staff to include the safeguard and management of student records in accordance with Family Educational Rights and Privacy Act (FERPA) and Higher Learning Education guidelines. The Associate Registrar works collaboratively with the Provost, Academic Departments, Admissions, Student Success, Faculty, and the Information Technology Office to help address the needs of both prospective and current students. This position oversees the student records and transfer evaluation departments within the registrar’s office, two managers, a team of specialists, and manages day-to-day general registrar operations. Additionally, the Associate Registrar plays an active role in the management of the Student Information System and the configurations built within it to ensure the overall integrity of student records. This position will support the operational effectiveness in managing student records and will ensure all registrar processes, such as matriculation, degree conferral and academic progress are completed accurately and timely. The individual holding this position must possess the ability to thrive in an extremely dynamic work environment while consistently applying critical thinking and professional judgment to serve a diverse population. This is an at-will position that is full-time, exempt, and reports to the University Registrar.
OUR MISSION & VALUES
Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:
Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.
Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.
Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.
Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.
Engaged: We collaborate, communicate, and motivate one another to achieve excellence.
Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervise a team of department managers and specialists within the Registrar’s Office
- Supervise, coach, and evaluate department managers and specialists across the Student Records and Transfer Evaluation teams.
- Drive team performance to consistently meet or exceed established departmental Service Level Agreements (SLAs).
- Conduct regular performance evaluations, provide ongoing coaching and training, and support the professional growth of team members.
- Track and report daily, weekly, and term performance data to ensure efficiencies.
- Evaluate quality assurance reviews on each department
- Work and coordinate with the Partnerships team and Program Managers on transfer articulations and external reviews
- Manage electronic document configurations, integrations, and workflows within the Student Information System
- Ensure Operational effectiveness within area of supervision
- Oversee the end-to-end execution of records management, transfer credit processing, articulation rules, degree audits, and enrollment statuses (e.g., program freezes/discontinuations).
- Track, analyze, and report key performance indicators (KPIs) and operational metrics to executive leadership on a monthly and term basis.
- Track and contribute to departmental strategic planning, establishing Key Results (KRs) aligned with institutional goals.
- Serve as an operational point of escalation for complex student record, transfer credit, or compliance issues.
- Manage the ticketing system for the Registrar’s office
- Manage/ensure execution of all relevant department processes on behalf of the Office of the Registrar
- Provide excellent customer service to staff and other departments to ensure that students receive appropriate answers
- Serve as a key backup to the University Registrar, assisting with and supporting core institutional projects including but not limited to academic catalog publications, term course offerings, policy implementations and compliance initiatives.
- Participate in University Committees and Task Forces
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Provides direct leadership to 2 Department Supervisor/Managers while maintaining indirect operational oversight of a multi-tiered team of specialists across Student Records and Transfer Evaluation.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Broad understanding of FERPA and accreditation standards
- Experience in the creation and/or modification of student degree plans
- Strong customer service approach when working with students, faculty and staff
- Extensive understanding of undergraduate and graduate programs of study
- Thorough understanding of Colorado HEAR requirements
- Strong organizational and communication skills, both verbal and written
- Ability to effectively work independently as well as within a team to achieve results
- Proficiency with Student Information Systems
- Microsoft Word and Excel, Adobe Acrobat Pro
- Comfortable using web-based research tools
- Knowledge of computerized record keeping/document imaging systems
- Comfortable making decisions and taking risks
- Human Resource Management & Performance Management
- Customer Service
- Team Building & Collaboration
- Meeting Facilitation
- Process Management & Project Management
- Quality Assurance
- Reporting and Metrics
- Reading Comprehension
- Written & Oral Communication
QUALIFICATIONS: EDUCATION & EXPERIENCE
- Bachelor's degree from a regionally accredited institution
- Master’s degree preferred
- 5-7 years experience within an institution of higher education working with student records
- 3 or more of direct experience in the Registrar’s Office
- 2 or more years supervisory experience of 5 or more people
TRAVEL REQUIREMENTS
- Less than 10%.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
- The employee is occasionally required to sit, reach with hands and arms.
- Ability to spend long durations of the workday in front of a computer monitor.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
- The employee must occasionally lift and/or move up to 15 pounds.
TOTAL COMPENSATION
CSU Global offers a comprehensive benefits package that includes employer-paid group life, AD&D, long-term disability, and employee assistance programs, along with employer contributions toward medical, dental, and vision coverage. Employees also receive a 401(a) retirement plan with a minimum 11.1% employer contribution, 100% tuition assistance for eligible CSU Global bachelor’s and master’s programs up to the IRS limit, paid sick and vacation time, and 10 paid holidays each year. CSU Global provides wellness benefits and professional development opportunities, including employer-sponsored LinkedIn Learning and Google Gemini AI for work. Additional employee-paid options include FSA/HSA, voluntary life and AD&D, critical illness, accident, pet insurance, and more.
Deadline to apply: Monday, October 19, 5:00 pm MDT
Compensation Range
$75,000 – $85,000 USD
