Summary

As an Association Manager, you will support the Etherio Client -Mile High SHRM- a thriving association in membership, communications, events, and registration. The Association Manager is a key member of the Etherio Association Management team, supporting the client’s Executive Director and Board of Directors. This role is responsible for the association's effective administration, communication, and overall operations.

Description

The Association Manager works closely with board members, volunteers, staff, and vendors to facilitate membership management, programming, website maintenance, marketing, conference planning, and to ensure organizational excellence.

ESSENTIAL FUNCTIONS
Association Management

  • Operate in compliance with association-specific policies.
  • Respond to client requests in a timely, professional manner.
  • Work effectively with volunteer committees and interface with association members.
  • Support the overall goals and objectives of the association through additional responsibilities as required.
  • Provide input into client and Etherio Association Management Business Unit operations, processes, procedures, and policies.

Board and Governance Support

  • Prepare and update dashboards using data from multiple sources (Finance, Membership, etc.)
  • Attend board meetings, assist with meeting minutes, and update the Board Listserv and Basecamp access.
  • Assist with Gmail setup and troubleshooting for board members.

Website Management

  • Create and update homepage sliders and event sections (using Canva and internal concepts).
  • Edit and maintain website content and photos with occasional IT support.
  • Manage applications and custom forms for various association programs.
  • Track and report website usage data.
  • Update sponsor pages on the website.

Membership and Volunteer Coordination

  • Input and update member profiles daily.
  • Input and update profiles for new members in coordination with SHRM national.
  • Manage welcome communications and onboarding for new members.
  • Prepare and distribute monthly membership reports.
  • Handle invoicing and renewal communications.
  • Coordinate with SHRM on membership issues.
  • Import members into member benefit tools.
  • Support Membership 101 and volunteer engagement programs.
  • Track volunteer involvement and assist with the creation of digital volunteer spaces.

Programming and Event Support

  • Attend programming meetings, coordinate with speakers, and create events.
  • Set up and support virtual and in-person events (Zoom meetings, registration, reminders).
  • Upload session recordings to YouTube and the website.
  • Create and evaluate surveys for event feedback and compile data for speakers.
  • Track event attendance and prepare related reports.
  • Create signage, nametags, and collateral materials.
  • Handle event check-ins, prepare materials, and issue refunds or promo codes as needed.

Sponsorship

  • Support exhibitor/sponsorship e-commerce products.

Marketing and Communications

  • Draft and send all Constant Contact emails, newsletters, flyers, and text messages.
  • Coordinate sponsored eBlasts and manage weekly newsletters.

Conference Management

  • Manage event registration and the conference app.
  • Track registration and exhibitor metrics.
  • Oversee email marketing for conferences and manage related promo codes.

General Operations

  • Manage association email inboxes and phone line, responding to member and non-member inquiries.

MINIMUM AND PREFERRED QUALIFICATIONS

  • Bachelor’s degree or equivalent experience
  • Three years of business experience, preferably in non-profit membership organizations.
  • Demonstrated achievements in project management, organizational skills, and administrative responsibilities.
  • Excellent oral and written communication and interpersonal skills, including presentation and networking skills.
  • Proficiency in Microsoft Office (Word and Excel) required, with the ability to learn new software.
  • Familiarity with Association Management Software and Web Content Management Systems.
  • Proficient in database management and communication systems.

WORKPLACE LOCATION REQUIREMENTS

  • This position is hybrid (working as a combination of remote and Colorado in-office presence) as well as the possibility of being onsite at client and/or event locations. Colorado residency is required.

TRAVEL REQUIREMENTS

  • Very limited travel

SCHEDULING REQUIREMENTS

  • Requires flexibility in scheduling, such as working evenings and weekends to meet clients, events, or company needs.

HOW TO APPLY 
To apply, please submit a resume and cover letter to: fyousefi@etherio.com or visit Etherio's Career Page  and submit your application. 

ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

  • Must be able to remain either in a stationary position most of the time (such as when working in the office), while also being able to stand and/or move for the majority of the time (such as when executing events onsite).
  • Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
  • Frequently moves inside the office to access file cabinets, office machinery, etc.
  • Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
  • Occasionally required to position self in a stooping, kneeling, or crouching manner.
  • Frequently required to use hands or fingers, handle or feel objects, tools, machinery and computers.
  • Frequently communicates with others and must be able to exchange accurate information in these situations.
  • Frequently computers and other electronic equipment.
  • The noise level in the office work environment is usually low to moderate, while the environments may be moderate to noisy.
  • The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.

About Etherio
At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients – one meeting, event, or membership experience at a time.

Whether in-person, virtual, or hybrid, we’re redefining event experiences. We’re also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients’ “why.” Because we know that it’s not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.

Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or at another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.

Joining our team comes with perks that support you in your personal and professional journey.
Benefits include:

  • Medical, dental, vision, and more.
  • 401(k) with matching.
  • Generous paid time off.
  • Flexible and hybrid work schedules.

Our approach has scored us many industry awards over our 30-year history, including 17 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.

Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.
 

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