Summary

Description

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $67,161- $108,113. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

Location and Schedule

This on-site position is based out of Denver International Airport.
Monday to Friday, 8:00am – 5:00pm MST.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
Schedules are subject to change.

Who We are & What You’ll Do

About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

The essential mission of the Concession Division at DEN is to grow airport revenues through the timely and efficient implementation and management of diverse projects concession contracts, while simultaneously enhancing the customer experience at the Airport. The Contract Administrator will play a key role in this mission by interacting with managers of restaurants, retail shops, services and advertising contracts to ensure business operations are in line with Airport standards and goals. The Contract Administrator will routinely provide marketing and operation support to business owners at DEN and will work with other department teams at DEN to ensure commercial operations needs are met. The Contract Administrator is responsible for understanding and communicating key financial trends and indicators. Excellent oral and written communication, analytical, retail marketing, and client relations skills are critical to this position.

This position is responsible for performing various assessments of concessionaires (retail, service and restaurant). Primary duties for this role will include concession contract negotiations, financial analysis, technical skills, knowledge of sureties, bonds, insurance and ad-hoc operational inspections (pricing, merchandising, hours of operation and safety) to ensure code compliance, and other assessments to ensure compliance with contract provisions. The ideal candidate will have a history of sound business judgment, relationship building, critical thinking and negotiation skills.

Additionally, as a Contract Administrator, you can expect to:

Meet with business owners and managers in a business-friendly way to find new creative and innovative ways to grow revenue and improve customer service.
Perform assessments of airport commercial projects to ensure overall aesthetics of the location are in first-class condition, meet the airport's design guideline, and maximize revenue opportunities.
Ensure compliance with safety codes and contract provisions.
Read, understand and be conversant on contract provisions and requirements.
Administer surety bonds and insurance.
Communicate with people at all levels within and external to the organization.
Perform financial and trend analysis.
Coach, mentor and support concourse team. Champion continuous improvement and embrace training and development opportunities.
Manage complex customer, tenant and contractor issues.
Assist with financial and business planning and analysis, including strategies to meet business needs of the Concessions program.
Prepare and present reports to leadership relating to areas of responsibility.
Collaborate with DEN stakeholders to improve transparency, accountability, and standardization with concessions policies and procedures.
Recommend and apply continuous improvement methodologies to enhance concession procedures through thorough research, analysis, reporting, and or incorporation of customer feedback.
Perform other related duties as assigned or requested by management.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate will also have the following skills and experience:

4-5 years of experience performing contract negotiation, contract administration, or conducting research and analysis in an area such as budget, compliance issues, or accounting
Experience managing leasing agreements
Ability to be resilient, adaptable and diplomatic and able to make well-reasoned decisions
Decision-making, problem-solving ability and critical thinking skills
Organizational skills with meticulous attention to detail
Strong verbal and written communication and presentation skills
Superior customer service skills
Self-motivated and hardworking
Experience with Microsoft Office applications
Sense of teamwork

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education: Bachelor's Degree in Business Administration, Public Administration, Political Science, Management, or a related field.
Experience: Three years of professional experience performing contract negotiation, contract administration, or conducting research and analysis in an area such as budget, compliance issues, or accounting.
Equivalency: One year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This position is expected to stay open until 6/20/2025. Please submit your application as soon as possible and no later than 6/19/2025 at 11:59 PM.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work/Emergency Duties

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).