Airline - Aviation Jobs

Customer Relations Advocate

The Customer Relations Advocate is responsible for the timely, equitable, and professionally-handled resolution of DOT (Department of Transportation), escalated external customer complaints, inquiries, and compliments received via 1) telephone, 2) web-email at FlyFrontier.com, 3) email, 4) facsimile, 5) high level Executive email 6) US mail, as well as external customer contacts sent to addresses throughout the Frontier/Indigo Partners system, 7) Proactively contact passengers if needed or requested by Leadership Team. Responsible for adherence to Customer Relation’s customer compensation matrix. Also pursues the retention of customer’s business when possible, while limiting financial exposure to the Company. Assures our customers receive prompt, efficient, courteous service. Responsible for meeting the Department of Transportation’s regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as well as the Better Business Bureau.

Airport Management Intern, The Eagle County Regional Airport

The Eagle County Regional Airport (EGE) is offering a six month airport management internship starting June 12, 2017 until March of 2018. This internship is an excellent opportunity to develop hands on day-to-day experience at a commercial airport. The commitment is not to be an observer, but to study and understand the principles and objectives inherent in the world of aviation and airport management. The Eagle County Regional Airport is a vital economic engine for Eagle County and surrounding mountain communities. The Airport is largely seasonal with the majority of flights scheduled during the winter months due to the Airport’s proximity to world class ski resorts.

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