The Customer Relations (CR) Advocate is responsible for the timely, equitable, and professionally-handled resolution of DOT (Department of Transportation) escalated external customer complaints, inquiries, and compliments received via; 1) telephone, 2) web-email at FlyFrontier.com, 3) email, 4) facsimile, 5) high level Executive email 6) US mail, as well as external customer contacts sent to addresses throughout the Frontier/Indigo Partners system. The CR Advocate is also responsible for proactively contacting passengers if needed or requested by the leadership team. Responsible for adherence to Customer Relation’s customer compensation matrix. The CR Advocate pursues the retention of customer’s business when possible, while limiting financial exposure to the company. Assures our customers receive prompt, efficient, courteous service. Responsible for meeting the DOT’s regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as well as the Better Business Bureau.