As an Aviation Concierge Supervisor, you will work side-by-side with the agents to ensure delivery of exceptional service to customers traveling through our airport. The Aviation Concierge Supervisor will oversee the team of Aviation Concierge Agents who work to support customers in the international arrivals hall, as well as provide concierge style services to high profile guests of the airport, political delegations, conferences and conventions, as well as the delivery of tours and briefings. In addition, you will be cross trained to supervise the customer service staff that performs aviation customer service work in the terminal information booths, customer relations center, and other public areas of the airport. Customer service employees primarily respond to requests for information and service from passengers and the general public regarding airline operations, safety and security regulations, landside services, food, beverage and retail offerings, accommodations, passenger tracking, and other available customer service resources.