Summary
Description
We’re Canvas Credit Union
We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.
At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:
- Humble
- Empathetic
- Accountable
- Resourceful
- Tenacious
What’s In It For You
- Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans. (That includes cars and houses!) The starting pay range for this position is $130,000.00-$150,000.00/annual, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
-
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
Why Canvas?
At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.
What you'll do
The Director of Digital Products leads the strategic planning, execution, and optimization of Canvas Credit Union’s Online Banking and Symitar platforms. This role drives the end-to-end delivery of innovative digital products and services, aligning technology with business goals. The Director partners with senior leaders to shape digital strategies and oversees a high-performing team of business analysts focused on delivering exceptional experiences and exceeding organizational objectives.
Essential Duties/Responsibilities
Digital Product Strategy & Execution
- Own the product lifecycle for Online Banking and Symitar enhancements.
- Define and manage product roadmaps, backlogs, and go-to-market strategies.
- Deliver incremental value through Agile methodologies.
- Translate business needs into user stories, features, and acceptance criteria.
- Lead product functional design based on user and technology insights.
Business Requirements & Analysis
- Lead the business analysis discipline, including requirements gathering, stakeholder engagement, and process improvement.
- Translate business requirements into functional and technical specifications.
- Maintain and prioritize sprint backlogs and product features.
- Ensure clarity and alignment of product backlog items with business goals.
- Track and report on product performance to guide future enhancements.
Team & Stakeholder Leadership
- Build and lead a high-performing team of business analysts.
- Foster a culture of innovation, accountability, and continuous improvement.
- Collaborate across departments to align digital initiatives with strategic objectives.
- Provide coaching, training, and performance management for team members.
Vendor & Technology Oversight
- Manage third-party vendor relationships to enhance digital member experiences.
- Ensure operational effectiveness, cost efficiency, and compliance with industry standards.
Compliance & Organizational Alignment
- Ensure adherence to BSA and other regulatory requirements.
- Support organizational goals, values, and cost-control initiatives.
- Stay informed on industry trends and emerging technologies.
- Perform other job duties as assigned.
Job Qualifications
Knowledge, Skill and Ability:
Leadership & Team Development
- Demonstrated ability to lead and coach teams to achieve high performance, exceptional service, and operational excellence.
- Strong people management skills with a focus on building teamwork, mentoring, and professional development.
- Responsible for all management functions including hiring, training, conducting monthly one-on-ones, performance management, conflict resolution, scheduling, cross-training and succession planning, timekeeping, etc.
Product & Technical Expertise
- Proven success in delivering data-driven, customer-centric digital solutions.
- Deep understanding of credit union or banking systems and digital ecosystems.
- Experience launching software or services in collaboration with engineering teams, with proficiency in prototyping and iterative development.
- Solid grasp of Agile principles and frameworks.
Strategic Communication & Collaboration
- Excellent communication skills with the ability to engage, influence, and align cross-functional stakeholders.
- Strong balance of technical knowledge and business acumen to drive strategic initiatives.
Execution & Operational Excellence
- Proactive self-starter with strong project management capabilities, delivering strategic initiatives on time and within budget.
- Exceptional analytical, problem-solving, and decision-making skills.
- Highly organized with the ability to manage multiple priorities under tight deadlines.
- Trusted to handle sensitive information with discretion and integrity.
Education or Formal Training: Bachelor’s degree in Information Technology, Computer Science or related field.
Experience: Minimum of 7 years of product management, product development, product ownership, or equivalent work experience, including minimum of 6 years of business analysis experience working in an agile/scrum environment, and minimum of 5 years of leadership/team management experience.
Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered.
Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).
Working Environment/Physical Activities
High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Position will be open until filled, or if unable to fill until posting is canceled.
