Summary
Description
The City of Golden is currently seeking Golf Shop Retail Coordinator applicants. Come and see why the City of Golden is the place you want to be!
Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play.
- Location, location, location – Work near great restaurants and shops, hit the trails, and enjoy the outdoor scenery of Clear Creek and the foothills. Convenient commuting from all directions.
- Paid time off – Paid vacation starts at 16 days (that's over 3 weeks!), plus 12 days of sick time and 12 paid holidays each year.
- Great benefits – The City matches up to 8% of your retirement contributions, plus offers a full-spectrum of benefits and perks, including tuition reimbursement (check it out)!
Under the direct supervision of the Head Golf Professional, the Golf Shop Retail Coordinator coordinates the selection, purchase, merchandising, inventory control and overall management of the golf shop merchandise operation. This position supports an industry-leading public golf retail operation and works closely with golf professionals by providing support, promoting the Club’s vision, and promoting the game of golf with an emphasis on providing exceptional customer service. This position helps support revenue goals, inventory accuracy, visual presentation standards, and the overall guest retail experience. May be required to work early morning, evening, weekend, and holiday shifts.
JOB SUMMARY
GOLF PRO SHOP OPERATIONS
- Responsible for the selection, purchase, receipt, ticketing, display, inventory and accounting procedures for all golf shop merchandise.
- Works directly with the point-of-sale (POS) system and related reporting tools to help ensure adequate stock levels, accuracy of sales, effective reorder points, minimization of inventory shrinkage and overall inventory control.
- Works directly with industry sales representatives and vendors regarding product assortment, purchasing, delivery schedules and overall vendor relationships.
- Under the direct supervision of the Head Golf Professional, coordinates the day-to-day financial administration of golf retail operations and serves as a primary operational contact with the City’s Finance Department. Responsibilities include sales, invoice processing, credit memos, general ledger reconciliation, daily cash reporting, daily, monthly and year-end inventory, and receiving, in accordance with City policies and procedures.
- Assists the Head Professional with the annual merchandise buying plan, seasonal product assortment decisions, and monitoring financial and operational performance of the golf shop operations and services, including sales trends, inventory performance, loss prevention, and retail presentation standards.
- May provide custom Clubfitting.
- Can expect to work behind the Golf Shop counter in the off-season (November 15 – March 15).
GENERAL GOLF OPERATIONAL SUPPORT
- Assists in areas of the operation, including daily golf course activities, operations, established safety protocols, policy, and procedure implementation.
- Completes supportive tasks, providing answers, insights, instructions, and assistance for services via phone, email, or in person.
- Provides exceptional customer service to golf course guests, acting as a model for others.
- Attend applicable meetings, including management and staff meetings, when requested.
SUPERVISORY RESPONSIBILITIES
- Assists supervisor with the supervision of assigned staff. Carries out supervisory responsibilities in accordance with the City's guidelines, policies and applicable laws.
- Plans, assigns and directs work of assigned staff, addressing complaints and resolving problems.
- Provides product knowledge, sales support, and retail training to staff to support guest engagement, merchandising consistency, and increased sales performance.
- May conduct interviews and make recommendations for hiring and staffing needs.
- May provide input for the evaluation of assigned personnel.
QUALIFICATIONS
High school diploma or equivalent. Bachelor’s degree in business or related field is preferred. Minimum two years of experience in golf, resort, hospitality, hotel, retail merchandising, or a related service industry required. Must be computer literate with working knowledge of MS Office and Excel. Ability to learn and utilize point-of-sale and retail management systems. Must possess excellent customer service and interpersonal skills.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license with good driving record.
Current First Aid and CPR certification preferred.
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Must be able to read, comprehend and interpret City of Golden policies and procedures. Must be able to communicate effectively with co-workers, citizens and others verbally and in writing. Ability to respond to customer concerns promptly and effectively. Ability to establish and maintain effective working relationships with employees, the public and other agencies.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, & decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply and calculate fractions and percentages to areas pertaining to the successful operation of the business.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Possess fundamental knowledge of the game of golf, retail operations and facility operations. Exhibits strong organizational, planning, merchandising, and problem-solving skills. Demonstrates the ability to manage multiple priorities, interpret sales information, and support sound merchandise and inventory decisions.
MATERIALS & EQUIPMENT DIRECTLY USED
Personal computer, cash drawer, phones, adding machine, copy machines, golf merchandise, and point-of-sale (POS) system.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb, kneel, stoop, reach and lift, exhibit manual dexterity and the ability to handle objects. Must be able to lift 100 pounds assisted and 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee may be exposed to outside weather conditions including exposure to sun, grasses, and various changing weather conditions. Primarily office environment with moderate noise levels.
