Summary
Description
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
The Sr Manager, Digital Product Solutions will lead the Product Team to ensure the efficient execution of features and enhancements across our digital platforms, including FlyFrontier.com, the mobile app, kiosks, and airport digital experiences. This role is responsible for defining and managing the overarching product strategy and roadmap, prioritizing initiatives, and ensuring strategic alignment with business goals. The ideal candidate will leverage data-driven insights to optimize the customer journey and drive business impact.
Essential Functions
- Define product strategy across Frontier’s digital experiences, in partnership with Product team leadership and Executive leadership
- Own and execute the digital product roadmap, ensuring alignment with company objectives and customer needs.
- Identify and prioritize opportunities to drive customer engagement, conversion, and revenue growth.
- Collaborate with UI/UX, IT, BI, and internal/external stakeholders to develop solutions that enhance the digital customer experience.
- Define clear business and technical requirements, translating them into detailed user stories for development teams.
- Drive Agile product development processes, participating in sprint planning, backlog grooming, and daily stand-ups.
- Utilize A/B testing, analytics, and customer feedback to make data-driven decisions that optimize performance.
- Manage coordinated efforts with UX/UI teams to define and implement Minimum Viable Products (MVPs) with an iterative approach.
- Own key performance indicators (KPIs) such as conversion rates, Net Promoter Score (NPS), and digital revenue contributions.
- Partner with third-party vendors and technology partners to drive innovation and efficiency.
- Provide leadership and mentorship to direct reports, fostering a high-performing, customer-focused culture.
- Communicate product updates, priorities, and performance insights to Commercial leadership and cross-functional teams.
Other Functions
- Other duties as assigned
Qualifications
- Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.
- 5+ years of experience in digital product management, preferably within ecommerce, travel, or hospitality industries.
- Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and product management best practices.
- Experience with product analytics, A/B testing, and data-driven decision-making.
- Excellent leadership, stakeholder management, and communication skills.
- Ability to manage multiple priorities in a fast-paced, high-growth environment.
- Experience working with CMS, API integrations, and cloud-based digital platforms.
- Familiarity with Azure DevOps, Adobe Experience Cloud, or similar tools preferred.
- CSPO or similar certifications preferred.
Knowledge, Skills and Abilities
- Strong understanding of digital product management processes, methodologies, and best practices.
- Deep knowledge of Agile development and ability to lead cross-functional teams effectively.
- Excellent analytical and problem-solving skills, with experience in data-driven decision-making.
- Strong communication and collaboration skills, with the ability to influence stakeholders at all levels.
- Experience with customer journey optimization, UX principles, and usability testing.
- Ability to work with technical and non-technical teams to translate business requirements into actionable features.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Experience with roadmap planning, prioritization frameworks, and backlog management.
- Knowledge of coding and design best practices is a plus.
- Familiarity with cloud technologies, microservices, and API development preferred.
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Generally, not required.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
Sr Product Owners
Jr Product owner
Salary Range – $110,114-$175,388 DOE
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
