Summary
Description
Position Title: Chief Operating Officer (COO)
Reports To: President
Location: Denver/Boulder, CO
FLSA Status: Full-Time, Exempt
About There With Care
At There With Care, we support families facing the unimaginable: a child’s life-threatening medical crisis. Referred by hospital social workers, these families are suddenly balancing hospital stays, treatments, and the emotional weight of caring for a critically ill child—often while also working, caring for siblings, and managing everyday life.
Our team steps in with wraparound support, providing groceries and meals, transportation assistance, emotional care, and essential household supplies—meeting families where they are, so they can focus on what matters most: their child.
With a $3.6M annual budget and a dedicated staff of 19, There With Care works every day to ease the burden for hundreds of families across our community. This role will be instrumental in driving organizational expansion in the coming years.
About the Role
The Chief Operating Officer (COO) will serve as a key strategic partner to the President, providing leadership and oversight across operations, programs, administration, finance, and data systems. This role is pivotal in ensuring that the organization delivers on its mission efficiently and with excellence, supporting staff and volunteers while strengthening the infrastructure that enables impact.
The COO will lead a team of five direct reports and collaborate closely with colleagues across the organization to:
- Oversee day-to-day operations and program delivery, ensuring consistency and quality.
- Strengthen financial management, data systems, and organizational processes.
- Support a positive, collaborative work culture that reflects the values of There With Care.
- Drive operational strategies that enable growth and long-term sustainability.
This is an ideal opportunity for a mission-driven leader who excels at building systems, leading teams, and turning vision into operational success.
Position Summary
The Chief Operating Officer (COO) is a key member of the executive leadership team and a strategic partner to the CEO, responsible for driving operational excellence across the organization. The COO provides oversight for day-to-day operations, ensuring that programs, finance, human resources, and administrative systems are efficient, scalable, and aligned with the organization’s mission and strategic plan.
Key Responsibilities
Strategic Leadership
- Partner with the CEO to translate the organization’s strategic plan into operational goals, metrics, and outcomes.
- Serve as a thought leader, fostering a culture of accountability, collaboration, and innovation.
- Provide data-driven insights to inform decision-making and resource allocation.
Programs, Operations & Administration
- Optimize internal systems, processes, and technology to improve efficiency and scalability.
- Develop and implement long-term program strategies that align with the organization’s vision, ensuring sustainable growth and community impact.
- Lead the design, execution, and evaluation of all programs to ensure they are effective, scalable, and meeting community needs.
- Establish clear outcomes, metrics, and reporting systems to measure program performance and impact.
- Ensure program quality and fidelity by maintaining strong relationships with referring partners, funders, and community stakeholders.
- Oversee program innovation and continuous improvement to respond to emerging needs and opportunities.
Financial & Resource Management
- Work with the finance team to develop annual budgets, monitor performance, and ensure fiscal responsibility.
- Support revenue-generating efforts by aligning operational capacity with fundraising and program growth goals.
- Coordinate annual audits, ensuring adherence to GAAP standards and regulatory requirements.
Human Resources & Talent Development
- Lead a high-performing operations team, providing coaching, mentorship, and professional development opportunities.
- Champion diversity, equity, inclusion, and belonging (DEIB) in recruitment, retention, and workplace culture.
- Build systems for talent management, performance evaluation, and succession planning.
Board & Stakeholder Relations
- Collaborate with the President in preparing reports and presentations for the Board of Directors.
- Maintain strong relationships with key partners, funders, and community stakeholders.
Risk & Quality Management
- Identify and mitigate operational risks to protect the organization’s assets and reputation.
- Establish key performance indicators (KPIs) to measure program impact, operational health, and organizational growth.
Key Qualifications & Experience
The ideal candidate will bring a blend of strategic leadership, operational expertise, and a deep commitment to serving families during their most difficult times.
Required Qualifications
- Proven Leadership: Minimum of 7–10 years of progressive leadership experience, with at least 3 years in a senior management role overseeing operations, programs, or administration.
- Operational Excellence: Demonstrated success in building and improving systems, processes, and infrastructure to support organizational growth.
- Financial Acumen: Strong understanding of nonprofit finance, including budgeting, financial analysis, and oversight of fiscal operations.
- People Management: Experience leading diverse teams, supporting professional development, and fostering an inclusive, collaborative work culture.
- Strategic Thinking: Ability to translate organizational vision into clear operational plans and measurable outcomes.
- Data-Driven Approach: Familiarity with data systems, performance metrics, and using information to inform decision-making.
- Mission Alignment: Passion for There With Care’s mission and an empathetic understanding of the challenges faced by families in crisis.
Preferred Qualifications
- Experience working within a nonprofit organization of similar size or complexity.
- Background in program management or direct service delivery in human services, healthcare, or family support.
- Familiarity with technology systems used in nonprofits (CRM, donor databases, project management tools).
Compensation & Benefits
There With Care offers a competitive salary commensurate with experience, anticipated in the range of $110,000–$130,000 annually, along with a comprehensive benefits package. Benefits include:
- Health, dental, and vision insurance
- Retirement plan
- Generous paid time off and holidays
- Flexible, supportive work environment
- Professional development opportunities
There With Care is an equal opportunity employer. We are committed to building a diverse team and strongly encourage applications from individuals of all backgrounds, identities, and experiences.
