Summary
Description
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Director of Communications, Americas
About the Role
The Director of Communications for the Americas serves as the strategic communications partner to regional executive leadership. This role is responsible for leading internal and external communications across North America, Latin America, and the Caribbean, ensuring consistent and effective storytelling that supports regional business objectives. The Director will work closely with regional co‑leads, business partners, and global communications colleagues to develop communications strategies, manage high‑impact initiatives such as acquisitions, create strong media presence, and drive strong engagement among employees, customers and stakeholders in the region.
Role Responsibilities
Strategic Communications Leadership
- Serve as a trusted advisor to regional executive leadership, shaping communication strategies for major business initiatives and transformation efforts.
- Develop and execute a communications plan for the Americas that aligns with Western Union’s global narrative and commercial priorities.
Executive & Internal Communications
- Draft and refine executive messaging, announcements, presentations, and region‑wide communications.
- Ensure clear, consistent, and engaging messaging to employees across diverse cultures and geographies.
- Support leadership visibility through regional town halls, regional events, and internal regional campaigns.
M&A and Acquisition Communications
- Lead internal and external communications strategy for regional acquisitions and related milestones.
- Develop messaging, FAQs, press releases, and employee readiness materials to ensure alignment and clarity.
- Partner with legal, HR, product, and business teams to deliver coordinated communication plans.
Media Relations & External Positioning
- Coordinate external media engagement for the Americas, including press releases, interviews, and local storytelling opportunities.
- Build strong relationships with regional media and act as a spokesperson when appropriate.
- Tailor enterprise messaging to reflect regional relevance and market needs.
Cross‑Functional Partnership
- Work closely with regional co‑leads, marketing, legal, HR, and global communications to ensure alignment and consistency.
- Support major projects, campaigns, and initiatives that impact the Americas region.
Role Requirements
- 10+ years of experience in corporate communications, regional communications, or related field.
- Experience supporting senior leadership teams, preferably in a global or matrixed organization.
- Strong understanding of communications needs across North and Latin America preferred.
- History of expertise in internal communications, crisis communication, M&A messaging, and media relations.
- Demonstrated ability in writing, editing, and strategic storytelling skills.
- Proven ability to manage complex projects and influence stakeholders at all levels.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly
- Recognition Program “Game Changers”
- Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- Western Union Contribution to 401K
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
The on-target earnings range is $165,000-$185,000 per year, which includes a base salary. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
