Summary
The director of client services is responsible for big-picture strategy, planning and program execution, as well as the day-to-day management of client relationships. The director will proactively steward and advise clients toward achieving agreed upon goals and objectives.
Description
Duties and Responsibilities include but are not limited to:
- Onboard dedicated new clients and be familiar with agreed upon scope of services.
- Research the client’s organization, industry and competitive landscape.
- Provide a seamless client experience and ensure the success of designated client programs based on client goals, objectives, tactics and budget.
- Work closely with dedicated team members to prepare for and lead client meetings.
- Exhibit a clear demonstration of proactive ways dovetail can bring value to each client.
- Strategically manage client deliverables efficiently and effectively.
- Use company provided tools/platforms to track, update and manage programs effectively.
- Approve final drafts of content (press releases, blog posts, social media, articles, ad copy, email campaigns, etc.) prior to client delivery.
- Lead direct reports in a clear and consistent manner and support their growth.
- Work collaboratively with leadership to ensure the firm’s success and strategic goals are well supported.
- Develop collaborative relationships with clients and all team members.
- Attend and participate in regularly scheduled internal meetings.
- Support firm marketing and business development initiatives.
- Professionally represent dovetail solutions and be a brand ambassador, attend sponsored events and Strategic Community Investment opportunities.
- Understand, live by and share dovetail solutions core values.
- Performs other duties as assigned.
Requirements:
- BA/BS in marketing, public relations, communications, or business.
- 5-8 years in public relations (in-house experience a plus), or related industry.
- Proficient in Microsoft Office applications, Mac systems, virtual and Google applications.
- Extensive practical use and application of AP-style writing.
- Proficient with MuckRack, Harvest, Dropbox, Asana platforms a plus.
Pay range typically is $70k-$90k per year.
