The Director, Member Care, is a dynamic, high-impact leader responsible for delivering exceptional member experiences while meeting or exceeding regional revenue goals. This individual oversees 4 direct reports and a rollup of 50-55 Care professionals and is accountable for $100M in annual revenue through strategic execution of booking, retention, upgrade, and referral initiatives.
Customer Service Jobs
In this role, you’ll play a key part in planning and executing campus visit programs and recruitment events that support our enrollment goals. You’ll collaborate closely with prospective students, families, and campus partners to create memorable experiences that showcase all Mines has to offer.
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