The Director, Member Care, is a dynamic, high-impact leader responsible for delivering exceptional member experiences while meeting or exceeding regional revenue goals. This individual oversees 4 direct reports and a rollup of 50-55 Care professionals and is accountable for $100M in annual revenue through strategic execution of booking, retention, upgrade, and referral initiatives.
Customer Service Jobs
Responsible for managing all aspects of the department’s hospitality and internship program needs in order to help the team build, execute & maintain strategic business partnerships that directly impact renewal and revenue goals.
The Sr. Director/Director, Customer Experience will lead the design and execution of Frontier Airlines’ end-to-end customer experience strategy, ensuring every touchpoint—from booking to post-travel—delivers value, consistency, and satisfaction.
In this role, you’ll play a key part in planning and executing campus visit programs and recruitment events that support our enrollment goals. You’ll collaborate closely with prospective students, families, and campus partners to create memorable experiences that showcase all Mines has to offer.
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