Summary

FanBase Digital Agency is hiring an Account Manager to lead client relationships, guide digital strategy, and help brands grow through high-performing campaigns. This role is perfect for an experienced agency Account Manager who wants meaningful work, strong collaboration, and room to grow—without big-agency burnout.

Description

About FanBase

FanBase is a performance-based, service-driven digital agency. We deliver boutique-level care with big agency results—and we do it with honesty, energy, and a whole lot of heart.

We help brands grow through smart strategy, high-performing campaigns, and client partnerships that feel human—not transactional. Our culture is bold, transparent, fun, and built on accountability.

If you’re the kind of person who loves building relationships, solving problems, and creating real business impact for clients, you’ll fit right in.

The Opportunity

We’re hiring an experienced Account Manager to lead client relationships, drive strategy, and help ensure our work delivers measurable results.

This role is perfect for someone who already has agency experience and wants to grow into bigger leadership, more strategic ownership, and a more fulfilling long-term career path.

At FanBase, you won’t be a cog in the machine. You’ll be trusted, supported, challenged, and empowered.

What You’ll Own

As an Account Manager, you’ll serve as the main point of contact for a portfolio of clients—building trust, providing clarity, and ensuring every client feels confident, supported, and excited about the work.

You’ll collaborate with internal teams to translate goals into actionable strategy, guide execution, and communicate performance in a way that makes clients feel informed and taken care of.

Key Responsibilities

Client Relationship Management

Serve as the day-to-day point of contact for a portfolio of clients

Build strong, trust-based relationships and ensure high client satisfaction

Lead client calls, weekly/monthly check-ins, and performance conversations

Communicate clearly, confidently, and proactively (no surprises)

Strategy & Campaign Leadership

Develop and manage digital marketing strategy based on client goals

Recommend channel mix, budgets, creative direction, and optimization priorities

Stay up-to-date on platform changes and marketing trends

Identify growth opportunities and recommend upsells when appropriate

Reporting & Performance Insights

Analyze performance across paid media and digital channels

Translate data into insights, storytelling, and next-step recommendations

Build and deliver client-facing reporting that is clear, meaningful, and actionable

Act as a responsible steward of client budget and performance expectations

Internal Collaboration & Execution Support

Partner with Operations to ensure campaigns are launched correctly and on time

Write clear, actionable operations & creative briefs

Manage timelines, deliverables, and cross-team communication

Escalate issues when needed while staying solution-oriented

Organization & Ownership

Keep accounts organized, documented, and moving forward

Maintain accurate notes, client needs, and project updates

Ensure scopes, deliverables, and deadlines are consistently met

Bring accountability, follow-through, and high standards to every project

What Success Looks Like

In the first 3–6 months, success means:

Clients feel supported, confident, and “in the loop”

Campaign performance is improving because strategy is clear and consistent

Internal teams feel aligned because communication is organized and proactive

You’re building trust quickly and becoming a true client partner

What We’re Looking For

We’re looking for someone who is confident, capable, and motivated—but also hungry to grow.

Requirements:

3+ years of experience in account management (agency experience strongly preferred)

Strong understanding of digital marketing channels (paid social, paid search, programmatic, SEO, etc.)

Proven ability to manage multiple accounts and timelines simultaneously

Comfortable presenting performance insights and making strategic recommendations

Strong communication skills (written, verbal, client-facing)

Organized, detail-oriented, and naturally proactive

Able to work independently in a remote/hybrid environment

Comfortable using tools like Monday.com, HubSpot, Agency Analytics, Teams, etc.

You’ll thrive here if you are:

A relationship-builder who clients genuinely enjoy working with

Strategic, but not afraid to roll up your sleeves

Confident in conversations and calm under pressure

Naturally accountable and driven by doing great work

Excited about growth, learning, and leveling up

Able to be a leader, follower, and collaborator AND MUST understand the difference between the 3 and know when each is needed

Bonus Points If You Have:

Experience working with performance marketing clients

Hands-on experience coordinating or managing paid campaigns

Familiarity with creative workflows and briefing designers

Strong interest in branding, storytelling, and community-building

Compensation

We offer competitive compensation plus meaningful upside through performance.

Experience-based competitive salary

Quarterly performance bonus

PTO + Sick leave

Health insurance reimbursement

Retirement Match Plan

Flexible schedule and hybrid/remote environment

Career growth opportunities and leadership runway

Why FanBase

Because you want your work to matter.

FanBase is for someone who wants to be part of a high-performing team that values results and relationships. Someone who wants to grow into leadership, build a career they’re proud of, and help brands win—without the corporate politics and agency burnout.