Summary
Description
Job Summary:
The Citywide Destination Services Events Manager reports to the Director of Destination Services & Events. The Citywide Destination Services Events Manager’s primary responsibility is assisting the Director of Destination Services & Events with managing, budgeting, and implementing systems and programs for the Destination Services Department of Visit Denver in accordance with industry standards, regulatory agencies, and company objectives and policies.
The Citywide Destination Services Events Manager’s is also responsible for servicing designated convention groups and assigned industry/community events while providing support and services to the Convention Sales Department. In addition, this role will assist with special projects and committee work as needed. The Citywide Destination Services Events Manager will conduct business in and away from the office.
Supervisory Responsibilities:
- Manage Destination Services assistant (1) and coordinators (2).
- Plan, assign, and direct work for assistant and coordinators.
- Build strong teamwork and foster a positive team environment.
- Conduct regular one-on-one meetings and performance evaluations.
- Conduct performance evaluations and provide feedback.
Duties/Responsibilities:
- Support Visit Denver’s vision, mission, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to community, accountability, and ownership.
- Support Visit Denver’s efforts related to Diversity, Equity, and Inclusion (DEI).
- Assist the Director with new hire training.
- Assist the Director with forecasting and budgeting. Develop and monitor budget and spreadsheets with estimated costs and actual reconciliation on assigned events.
- Assist the Director with tracking definite meetings and assigning groups, including Denver Sports bookings.
- Assist the Director with appropriate sections of the Marketing Plan.
- Assist the Director with special projects, new programs, and processes.
- Back-up Director with committee related or community related engagements or commitments.
- Assist with partner workshops and presentations as necessary.
- Attending partnership networking events and Visit Denver annual events.
Assist director with Industry conferences and events.
- Closely work with Visit Denver project owner to define budget, theme, venues, vendors, event goals, objectives and specific implementation plans that promote organization's brand.
- Develop Requests for Proposals (RFPs) and negotiate vendor agreements to secure the best value in terms of cost and quality, in consultation with and subject to approval by the Director of Destination Services & Events or designated Visit Denver project owner.
- Maintains timelines and priorities of projects while communicating status updates to appropriate project owners.
- Oversee procurement, purchasing, and contracts for event partners and venues which include but are not limited to: DMCs, special event venue, hotel, catering, A/V, production, transportation, and security.
- Coordinate and conduct site visits as needed.
- Develop and monitor budget and spreadsheets with estimated costs and post event reconciliation.
Service Citywide Conventions assigned by Director.
- Maintain knowledge and status of each group's needs, commitments, housing requirements, registration needs, city information desk and follow up through entire event to include weekend and evenings, if necessary.
- Facilitate pre-conference and post-conference meetings and final Post- Convention Reporting requirements (PCR).
- Coordinate all site visits for assigned groups and assist department with site visits as needed.
- Consistent communication between Chief Sales and Services Officer, Associate Director of Sales, Director of Sales, Director of Destination Services & Events, the Director of Denver Sports, and sales managers as to the status of each account.
- Work with local committees for assigned groups and attend committee meetings as necessary.
- Attend and/or coordinate promotional trips for assigned groups.
- Conduct destination service presentations to groups on an as-needed basis.
- Drive continued ROI for member companies by distributing service leads and referrals.
- Maintain a strong working relationship with City and County of Denver departments to include, but not limited to: Downtown Denver Partnership, Office of Special Events (OSE), DOTI, and the Denver Police Department (DPD).
- Maintaining knowledge of all marketing/promotional tools, resources, and materials available to groups.
- Maintain excellent and consistent communication with Visit Denver departments, hospitality community, and convention center staff.
- Maintain knowledge of present and future event facilities, hotels, and the Colorado Convention Center.
- Attend partnership networking events and Visit Denver annual events.
Other duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Required Skills/Abilities:
- Strong leadership skills, strategic planning, coaching, and mentorship.
- Project management with ability to execute processes and logistics with accountability.
- Budget forecasting and financial management.
- Persuasive negotiation and communication skills.
- Exceptional analytical and critical thinking abilities.
- Proven problem-solving skills and ability to work independently.
- Strong written and verbal communication skills, including business proposals, reports, presentations, and correspondence.
- Strong creative skills with the ability to develop unique event themes, solve challenges with innovative approaches, and enhance the overall guest experience.
- Confident presentation and public speaking abilities.
- Excellent interpersonal skills, good judgment, and professional presence.
- Collaborative team player; able to work effectively with peers, subordinates, partners, and customers.
- Customer service excellence with hospitality and service orientation.
- Proofreading and grammar accuracy.
- Ability to prioritize and manage multiple responsibilities under tight deadlines.
- Proven time management and organizational skills; detail oriented.
- Advanced computer skills with MS Office (Word, Excel, PowerPoint), MS Outlook, MS 365, and CRM software.
- Experience with Adobe Creative Suite and Illustrator a plus.
- Cvent experience is a plus.
- Broad knowledge and experience in destination services, hospitality, food and beverage, and customer service industries.
- Positive, outgoing, and adaptable attitude.
- Reliable, dependable, flexible, and responsive.
- Ability to travel locally and domestically; minimal travel required.
Education and Experience:
- A bachelor’s degree in hospitality, administration, public relations, and/or other relevant field of study is required.
- Experience in managing a team and/or direct reports.
- Certified Management Professional (CMP) certification is a plus.
- Minimum six (6) years of destination services and/or hospitality experience.
- Experience in planning organizational events both small and large scale.
- Hotel/hospitality or CVB experience is a plus.
Physical Requirements:
- Must be able to remain in a stationary position, such as sitting or standing, for an extended period.
- Must be able to bend, stoop, and reach.
- Must be able to lift a minimum of 40 pounds on an occasional basis.
Comprehensive Benefits Package:
- Medical Insurance
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Basic Life Insurance – 100% employer paid
- Short-Term Disability (STD) – 100% employer paid
- 401(k) Retirement Plan
- Profit Sharing
- Paid Time Off (PTO)
- Two (2) Floating Holidays
- Ten (10) Paid Holidays
- Flexible Spending Accounts (FSA)
- Employee Discounts
- Professional Development Opportunities
- Supportive, Positive Work Culture
How to apply: https://www.denver.org/careers/
Closing date: January 12, 2026
For information on Visit Denver, including more information on employee benefits and our company culture, visit our website at https://www.denver.org/.
All applicants will receive an acknowledgement that their application has been received immediately prior to the closing date. Those candidates selected for further consideration will be contacted by the Human Resources Department.
Visit Denver is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
