Summary
Description
We’re looking for a visionary Director of Enterprise Intelligence & Monitoring to create and lead a unified intelligence ecosystem that brings together social and enterprise signals, identifies early risks, and unlocks insights that drive smarter decisions across the organization. This is a rare opportunity to build a program from the ground up—shaping how we detect emerging issues, protect the business, and accelerate growth.
You’ll collaborate closely with leaders across Risk (Crisis, Cyber, AML/Compliance, Fraud), Strategy, Customer Care, Digital, Retail/Agents, Privacy, Brand, Marketing, Legal, and more. If you love connecting dots, building systems, and turning data into action at scale, this role is built for you. You won’t just be monitoring signals; you will be building the enterprise capability that shapes how we detect risk, fuel decisions, and unlock opportunities. Your impact will be felt companywide.
Role Responsibilities
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Lead Enterprise Intelligence Strategy
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Design and implement the enterprise intelligence framework that aligns with strategic goals and risk appetite.
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Select and optimize tools, processes, and workflows to minimize disruption and strengthen risk awareness and decision aware decision making.
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Build standardized taxonomies, escalation playbooks, and severity models for consistent signal interpretation and response.
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Establish governance to ensure responsible and effective use of intelligence data.
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Continuously evolve the program through insights, best practices, and postlaunch lessons.
Shape Monitoring & Reporting
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Deliver clear, compelling executive dashboards and intelligence reports that guide timely action.
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Develop and refine monitoring tools that elevate accuracy, clarity, and enterprise visibility.
Inspire & Lead
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Lead and coach cross functional and matrixed teams toward a shared intelligence vision.
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Champion a culture of proactive detection, smart escalation, and informed decision-making.
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Improve systems and processes to increase efficiency, speed, and business impact.
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Communicate powerfully with leaders, executives, board members, and regulators.
Role Required
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10+ years in enterprise roles such as risk, research/insights, strategy, market intelligence, or customer intelligence.
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7+ years of leadership experience, including influence-based leadership across complex organizations.
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A record of accomplishment of building cross functional operating models.
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Strong systems valuation skills with the ability to turn fragmented data into executive ready insights.
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Comfort with ambiguity and operating at a senior/executive level.
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Experience with AI powered insight platforms or AI product development (strong plus).
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Bachelor’s degree required; Master’s degree in a related field strongly preferred.
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Certifications in Systems Thinking or AI Product & Services Development are a bonus.
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. (https://careers.westernunion.com/global-benefits/).
United States – specific benefits include:
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Flexible Time off
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Medical, Dental and Life Insurance
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Tuition Assistance Program
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Parental Leave
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One day volunteer time off
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$0 Money Transfer Fee Discount Code – Quarterly
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Recognition Program “Game Changers”
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Employee Discount Program
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Global Adoption Assistance
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Global Scholarship Awards Program
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Western Union Contribution to 401K
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information
The on-target earnings range is $175,000 – $195,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
