Summary
Description
Position Summary
Luna Gourmet Coffee & Tea Company (dba: Boyer’s Coffee, Boulder Organic Coffee, Luna Roasters, CoffeeAM and Boca Java) are seeking a high impact account leader to manage, support and grow our direct wholesale, distributor and private label business. This role is responsible for developing strong customer relationships, driving profitable growth, improving market execution, and expanding brand presence across offices, foodservice, hospitality, independent grocery, and distributor-served accounts.
This position requires a proactive manager, seller, disciplined operator, and a strong relationship manager who thrives in a fast-paced entrepreneurial environment.
Key Responsibilities
Local Account Management
- Own and grow local direct wholesale revenue across assigned territory
- Manage existing accounts while identifying and winning new business
- Conduct regular in-market visits to customers and prospects
- Lead pricing discussions, contract renewals, upselling and retention efforts alongside Regional Account Manager
- Coordinate onboarding of new accounts including training, merchandising and service with Regional Account Manager.
- Resolve service issues quickly while protecting customer satisfaction
- Track volume, margins, churn risk and opportunity pipeline
- Coordinate across production, supply chain and customer service to ensure on-time delivery
Distributor Management
- Manage local distributor relationships supporting offices and food service
- Conduct joint sales calls and business reviews
- Increase placements and item penetration within distributor networks
- Train distributor reps on product portfolio, selling stories and target accounts
- Monitor pricing, programs, incentives and competitive activity
- Ensure execution of agreed growth plans
Strategic Private Label Account Management
- Partner with the VP of Business Management & Marketing on key Private Label and Toll Roasting accounts, owning day-to-day communication, account maintenance and project tracking while supporting growth initiatives
- Coordinate packaging development, marketing asset requests and product/coffee support needs for Private Label and Toll Roasting customers
- Serve as account manager for Enterprise Private Label customers, owning day-to-day relationships, service levels and retention
- Manage Enterprise Private Label program execution including forecasting, item and packaging changes, pricing updates and renewal discussions
Qualifications
- 3-5 years of beverage, coffee, foodservice, CPG or distributor sales experience
- Proven success in outside sales and account growth
- Experience managing distributors preferred
- Strong negotiation and presentation skills
- Organized, self-directed and comfortable in field
- Proficient in Microsoft Suite, Google Suite
- Valid driver’s license and ability to travel locally
Ideal Candidate Profile
- Experience and love for coffee
- Self sufficient in marketing asset creation
- Hunter mentality with account management discipline
- Understand route-to-market economics
- Comfortable with both scrappy local selling and structured retail support
- Relationship builder who can represent premium brands professionally
- Execute without heavy supervision
- High comfort in technology platforms
- Coffee equipment knowledge a plus
