The COO oversees, organizes and leads all operations associated with Guest Experience. Operations include: Guest Services, Retail, Facilities, Private Events, Group Sales and Custodial and Maintenance. Works with the President/CEO, in directing the Executive Team, to set strategic initiatives for the entire institution, including increased and new revenue streams, and improved efficiencies. Additionally, this position is responsible for the overall performance of the institution in aspects related to budget, plan, goals and objectives. Responsible knowledge and experience in reporting and analyzing attendance/visitation data and financial information.