Summary
Description
POSITION: Nighttime Hospitality Coordinator
REPORTS TO: Operations and Infrastructure Manager
STATUS: Full Time, Non-exempt
ABOUT BRENT’S PLACE
At Brent’s Place—the cornerstone program of the Brent Eley Foundation (BEF)—our mission is to provide more than housing; we create a home away from home for families facing cancer or other life-threatening illnesses. While their loved ones undergo treatment at local hospitals, we surround families with compassion, stability, and hope. Guided by our core values of compassion, integrity, respect, responsibility, and quality of life, we go beyond Safe-Clean accommodations to offer uniquely tailored programs and holistic support that nurture the entire family through their healing journey. Joining our team means living these values every day and helping families find comfort, strength, and resilience during the most challenging times of their lives.
Who We Serve
We serve families with a loved one (children and adults) receiving bone marrow transplants, long-term oncology treatments, experimental treatments, and a wide range of other long-term medical crises. We work with physicians and hospital social workers to determine who needs our services.
Our Approach
At Brent’s Place, we believe healing extends beyond medical treatment. That’s why we provide a true home away from home for families facing life-threatening illness, built on four key pillars:
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Physical Well-Being – Brent’s Place is, above all, a Safe-Clean haven for families who are far from home seeking advanced medical treatments. We are one of the only long-term housing options capable of supporting an entire family during the long treatment process. Because we believe that together is always better, Brent’s Place helps families stay together so that they may simply be together.
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Financial Security – Families staying at Brent's Place receive unlimited support, but never a bill. This allows them to focus on recovery and their family’s well-being rather than the steep cost of relocation, housing, and food. Reducing expenses during treatment has long-term benefits and enables families to return home with a greater sense of financial security.
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Psychological Well-Being – Patients and families fighting serious illness face significant emotional trauma. The programs at Brent’s Place are designed to help each resident cope with the stress and anxiety associated with their medical journey. This support allows residents to focus on self-care and healing and may even help serve as protection against future mental health crises.
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Family Life – A medical crisis has the power to break families apart, but Brent’s Place is here to protect them. We recognize that the continuation of everyday routines and family traditions provides stability for parents and children when their lives have been uprooted. We believe that offering families a warm and welcoming home away from home, as well as opportunities to create happy memories, builds love, trust, and resiliency. This foundation strengthens families during treatment – and for a lifetime.
When you join our team, you become part of this mission. Your work directly impacts families during the hardest moments of their lives—offering them strength, hope, and healing.
POSITION DESCRIPTION:
The heart of Brent’s Place is to provide a place of hope and healing for our families. The Nighttime Hospitality Coordinator is a vital member of our team, responsible for securing the property, maintaining a safe environment for guests and staff, completing essential administrative tasks, and providing compassionate weekend support to families – helping ensure Brent’s Place delivers exceptional 24/7 hospitality housing. This role will know the families staying at Brent’s Place and work to ensure they feel safe and supported while staying at our home away from home.
RESPONSIBILITIES INCLUDE:
Nighttime Monitoring Responsibilities (50%):
- Surveillance and monitoring: Watch CCTV footage, control access to the buildings, and monitor activities during overnight hours to ensure the safety of families and our property.
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Patrolling: Conduct hourly foot patrols of the facility, including buildings, gates and parking lots. Checking for potential unauthorized access, vandalism, and other security concerns.
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Safe-Clean Protocols: Monitor and ensure Brent’s Place safe-clean protocols throughout the overnight hours, by removing trash from containers near the coffee bars and kitchen areas, wiping and mopping as necessary, and spraying with the electrostatic sprayer.
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Emergency response: Respond immediately to alarms, emergencies, and security breaches, and contact the appropriate authorities (e.g, police, fire department) as needed. Contact Brent’s Place Vice President of Operations and Culture (VPOC) and Operations & Infrastructure Manager.
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Incident reporting: Communicate and document all security-related incidents, disturbances, and breaches in a detailed report for management.
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Property securing: Lock and secure all doors, windows, and gates at the end of the shift to ensure the property is properly secured.
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Coordination: Communicate and coordinate with other security team members to ensure smooth transition of communication and responsibilities.
Hospitality Responsibilities (25%):
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ServusConnect Requests: Monitor and respond to requests and ensure delivery of items needed to family apartments.
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Customer Service: As the overnight frontline customer support team member, this person is responsible for providing efficient, direct support to families with general inquiries. Responsible for communication with appropriate staff members to ensure continuation of care from daytime hours.
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Hospitality Suite Check-In: Welcome and direct families checking in after regular Brent’s Place office hours, to their Hospitality Suite, confirm access to Latch/Door security system for entry, and relay important information for their stay to the appropriate team members.
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Restock Grab and Go locations: Replenish Grab and Go food and beverage items in both buildings overnight to ensure a continuous supply for families.
Administrative Responsibilities (25%):
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Inventory: Maintain and update inventory count for items distributed to families, and restocking list for each unit, and communicate appropriately with daytime team members.
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Delivery Assistance: Accept after-hours deliveries and coordinate pick-up with families, if required. Properly store mail or packages in the mail room for next-day pick-up for all non-immediate items.
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Hospitality Suite Data Entry: Enter data for families who have checked in after hours to ensure accuracy of apartment usage.
WHAT WE VALUE FOR THIS ROLE:
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High School Diploma
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Positive, compassionate, and professional attitude with a commitment to Brent’s Place mission and values. Strong observational and communication skills are essential.
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Strong critical thinking skills while providing security and safety of guests and property. The ability to remain calm and make sound judgments in high-pressure or emergency situations.
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Customer service experience with strong verbal and written communication skills, including the ability to listen, respond to the needs of family and staff, and build collaborative relationships with a diverse community.
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Commitment and comfort with being kind and thoughtful to people in experiencing trauma.
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Attention to detail to ensure correct and efficient communication and data entry.
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Highly organized and detail-oriented with an ability to be resourceful and proactive while determining project needs, priorities, and meeting deadlines with limited direction.
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Proficient computer skills for monitoring systems, writing reports, and data entry.
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Team player providing communication with staff to assist with 24/7 wrap around family support
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Openness to learning from feedback, including opportunities for improvement and ideas.
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Bilingual in Spanish and English is a plus.
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Ability to occasionally lift in excess of 25-30 pounds
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This role requires flexibility to work holidays as needed for business operations. Compensation for holiday shifts may include premium pay as per company policy.
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Must have reliable transportation
OUR WORK ENVIRONMENT AND SCHEDULE
At Brent’s Place, every day is a chance to make a real difference. No two days look the same as we support families navigating medical crises—celebrating milestones, providing comfort through challenges, and ensuring every family feels seen, safe, and cared for. Our work is meaningful, dynamic, and deeply rewarding, and we do it together as a compassionate, collaborative team.
This position is scheduled Monday-Friday from 6:00 p.m. to 2:00 a.m., with limited flexibility to adjust the start and end times by up to one to two hours. Applicants with overnight availability are encouraged to apply and discuss potential minor schedule modifications.
This role requires flexibility with shifts that may fluctuate. In support of these needs, and guided by our Quality of Life core value, we offer flexible time off so you can bring your best self to work while making an extraordinary impact.
COMPENSATION:
This full-time role offers a pay range of $24.00-$26.00 per hour commensurate with your experience and qualifications. Beyond a rewarding career making a real impact, you’ll enjoy a comprehensive benefits package designed to support you and your well-being, including:
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Trusted Time Off (TTO)
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Sick leave and paid holidays
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Health coverage: medical, dental, vision, and cancer
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Supplemental protection: disability, accident, and life insurance
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Retirement plan contributions
We welcome applications from candidates both in and outside Colorado; however, please note that relocation assistance is not available for this role.
DIVERSITY, EQUITY, & INCLUSION:
The Brent Eley Foundation is committed to fostering an inclusive, respectful, and supportive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, age (40+), disability, sex, pregnancy, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.
