About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $111,920 – $143,210. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. This position may require availability outside of standard business hours. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Denver Human Service (DHS) Marketing and Communications team informs and engages employees, customers and community partners. The team supports all areas of DHS to effectively tell the stories of our customers and team members, while inspiring narratives and engagement around the department’s strategic goals. The team also serves as creative thought partners, working closely with the Executive Management Team, Mayor’s Office, internal divisions, and other citywide communications teams.

The Public Information Officer will be an organizational leader responsible for responding to and coordinating media inquiries in multiple languages, managing public records requests related to media, representing the department, and helping prepare team members for press interviews. The selected candidate will be a part of the Marketing and Communications leadership team which includes supervision and management of staff. This position will also handle day-to-day media relations including researching issues, interviewing, and preparing subject matter experts as well as crisis communications. This role is a part of our language access efforts, and will help ensure that our communications are inclusive, accessible, clear and concise in multiple languages across both grassroots and mass media.

Media Relations

Work cross functionally to develop, create, and implement media strategies
Develop and maintain working relationships with members of the media, community organizations and community leaders/influencers
Serve as the main spokesperson for the department in media interviews
Gather information to respond to media requests by consulting with staff
Oversee complex crisis management and/or communications during emergency situations by managing and responding to media requests and reporting on crisis communications efforts

Leadership

Provide team leadership support, including supervising staff
Develop and manage metrics reports and outcomes for marketing, communications and/or media strategies
Help create and maintain standard work processes among divisions across the agency

Monitoring Media and Social Media

Track news and social media that affects the department
Collaborate with the marketing and communication team to correct any inaccuracies in news stories or online content
Oversee all public information/CORA requests, media, and public inquiries. Assure legal compliance in all areas affecting public access to information

Communications and Multimedia

Prepare departmental publications and materials for various audiences
Develop and execute multilingual public awareness campaigns, with a focus on both grassroots and mass media efforts
Develop and maintain working relationships with members of multicultural media, community organizations and community leaders/influencers
Create videos and podcasts for various external audiences
Work with colleagues to ensure all content is accurate and culturally inclusive

Marketing and Communications

Handle day-to-day media relations including researching issues, interviewing, and preparing subject matter experts as well as crisis communications
Develop and manage integrated marketing and communications campaigns and act as a conduit between colleagues and internal stakeholders
Develop and edit communications, informational materials, and other related documents. Additionally, update content calendar, and disseminate information across multiple DHS channels to expand visibility and reach
Remain aware of current industry trends on a variety of platforms and promote internal and external agency initiatives
Develop, enhance or revise marketing collateral for web, print or other media channels
Develop and maintain the budget for marketing and/or public relations programs/campaigns. Approve and monitor allocations and expenditures

Outreach and Public Affairs

Assist in planning and managing departmental events like news conferences and community outreach
Establish and maintain good working relationships with media representatives, community and business organizations, and other stakeholders
Serve as a city representative on various committees and foster collaborative relationships that benefit the organization

Other Duties as Assigned

Attend meetings and training sessions
Perform other related duties as assigned
Employees may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a citywide emergency declared by the Mayor

What You’ll Bring

We are looking for candidates with outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse environment. Individuals should have strong research, editing, leadership and organizational skills. We are also looking for dynamic candidates who are proactive, strategic, collaborative, have an approachable demeanor, and who value accuracy, transparency, and building relationships. Ability to speak and write in Spanish is highly preferred.

In addition, we are looking for some or all the following skills and experience:

At least four years of experience in communications with proven experience in media relations, social media, writing and executing strategic communications plans and crisis communications
Experience developing relationships with local and state media
Experience managing crisis communications situations
Experience developing communications plans and programs to support strategies and goals
Experience leading communications teams
Experience working in a fast-paced environment with the ability to multitask and have a strong attention to detail
Proven ability to work under tight deadlines and be adaptable to changing assignments
Knowledge of City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative policies and other operational guidelines and directives pertaining to local government operations
Highly Preferred: Ability to speak and write in Spanish

Required Minimum Qualifications

Education requirement: Bachelor's Degree in Business Administration, Marketing, Communications or a related field
Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included supervision of marketing and/or communications professionals
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements
Licensure: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

Additional Document

To be considered for this position, you must include a cover letter detailing your relevant experience and interest in this role. Upload your cover letter to the Resume/CV section on the My Experience tab.

Application Deadline

This position is expected to stay open until December 20th. Please submit your application as soon as possible and no later than December 20th at midnight to ensure consideration.

About Everything Else

Job Profile

CM2839 Marketing and Communications Manager

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$96,275.00 – $158,854.00

Starting Pay

Although our full pay range is included above, the budgeted hiring range for this position is $111,920 – $143,210 based on education and experience.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.