Summary
Description
CONSTITUENT ADVOCATE – COLORADO –
Colorado Senator John Hickenlooper – a laid off geologist turned brewpub owner turned elected official – seeks a full-time Constituent Advocate – based in Northern or Northwestern Colorado – to provide exceptional constituent services to all Coloradans. The role serves as a frontline liaison between constituents and federal agencies, such as United States Citizenship and Immigration Services, the Internal Revenue Service, Social Security Administration and the Veterans Administration.
The principal responsibilities of this position include:
- Responding to specific constituent inquiries that involve navigating federal agencies or processes on behalf of constituents
- Creative problem solving for constituents, some of whom have deadline driven and/or multiple needs
- Working within the Senate system for caseload management (Intranet Quorum))
- Managing an average caseload of 100+ cases that require attention from intake to completion
- Attending and potentially building outreach events, such as “office hours in the community” to respond to casework in the field or with a specific population, e.g. veterans
- Representing the office in the community and special projects as needed
Ideal candidates can work independently and are able to multi-task and prioritize cases on an ongoing basis. In addition, the job demands excellent customer service skills with the ability to engage with constituents in an empathetic, compassionate, patient and caring manner within professional boundaries. The job also requires maintaining strict privacy requirements and the ability remain discreet.
Our office prioritizes building a diverse team and urge bilingual speakers to apply. We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity or disability. The compensation for this full-time position is competitive and includes healthcare, retirement plans, and federal student loan benefits for those who qualify. This position qualifies for overtime for work over 40 hours a week. Office location could include Fort Collins/Greeley, Grand Junction or Glenwood Springs.
Instead of a cover letter, please describe in 200 words or less why you would be an ideal candidate for this position. Interested candidates should send this and a resume to senate_employment@saa.senate.gov indicating job referral number in the subject line.
