Summary
Description
ABOUT BRENT’S PLACE
At Brent’s Place—the cornerstone program of the Brent Eley Foundation (BEF)—our mission is to provide more than housing; we create a home away from home for families facing cancer or other life-threatening illnesses. While their loved ones undergo treatment at local hospitals, we surround families with compassion, stability, and hope. Guided by our core values of compassion, integrity, respect, responsibility, and quality of life, we go beyond Safe-Clean accommodations to offer uniquely tailored programs and holistic support that nurture the entire family through their healing journey. Joining our team means living these values every day and helping families find comfort, strength, and resilience during the most challenging times of their lives.
Who We Serve
We serve families with a loved one (children and adults) receiving bone marrow transplants, long-term oncology treatments, experimental treatments, and a wide range of other long-term medical crises. We work with physicians and hospital social workers to determine who needs our services.
Our Approach
At Brent’s Place, we believe healing extends beyond medical treatment. That’s why we provide a true home away from home for families facing life-threatening illness, built on four key pillars:
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Physical Well-Being – Brent’s Place is, above all, a Safe-Clean haven for families who are far from home seeking advanced medical treatments. We are one of the only long-term housing options capable of supporting an entire family during the long treatment process. Because we believe that together is always better, Brent’s Place helps families stay together so that they may simply be together.
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Financial Security – Families staying at Brent's Place receive unlimited support, but never a bill. This allows them to focus on recovery and their family’s well-being rather than the steep cost of relocation, housing, and food. Reducing expenses during treatment has long-term benefits and enables families to return home with a greater sense of financial security.
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Psychological Well-Being – Patients and families fighting serious illness face significant emotional trauma. The programs at Brent’s Place are designed to help each resident cope with the stress and anxiety associated with their medical journey. This support allows residents to focus on self-care and healing and may even help serve as protection against future mental health crises.
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Family Life – A medical crisis has the power to break families apart, but Brent’s Place is here to protect them. We recognize that the continuation of everyday routines and family traditions provides stability for parents and children when their lives have been uprooted. We believe that offering families a warm and welcoming home away from home, as well as opportunities to create happy memories, builds love, trust, and resiliency. This foundation strengthens families during treatment – and for a lifetime.
When you join our team, you become part of this mission. Your work directly impacts families during the hardest moments of their lives—offering them strength, hope, and healing.
POSITION DESCRIPTION:
The heart of Brent’s Place is to provide a place of hope and healing for our families. The Front Desk Hospitality Coordinator serves as the organization’s welcoming first point of connection, delivering kind, attentive, and consistently high-quality hospitality to everyone entering or contacting our organization – families, donors, volunteers, guests, and staff alike. This role upholds the Brent’s Place brand through compassionate, professional communication while managing essential administrative operations of the main office, such as reception, information routing, scheduling support, visitor management, and daily organizational tasks that create a smooth internal workflow and a caring, welcoming experience for all, which helps make Brent’s Place one of a kind in hospitality housing.
RESPONSIBILITIES INCLUDE:
Hospitality Responsibilities (50%):
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Create an exceptional Brent’s Place visitor experience: greet external guests, offer refreshments, alert staff when guests arrive, answer questions, and initiate conversation, ensuring a welcoming environment.
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Provide friendly and knowledgeable communication when serving as the primary staff person for all incoming phone calls and efficiently operate the telephone system to answer, screen or forward calls as needed. Make changes to the phone system when we are closed for holidays and other events.
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As an integral part of the initial Brent's Place experience, this person is responsible for providing direct support for general inquiries from families, donors, volunteers, and guests.
Administrative Responsibilities (50%):
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Management of the Hospitality Suite Reservation system, family stay check-in process, and coordination with the House Operations team and Family Support Managers to ensure availability of Hospitality Suites.
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Facilitate all deliveries, and the incoming and outgoing mail process. This includes packages with urgent delivery requirements, confirmation of delivery location and recipient, and correct distribution to staff and families.
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Coordinate and steward vendor relationships related to office administrative functions.
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Timely and accurate accounts payable data entry of off-site apartment rent and utility invoices monthly
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In coordination with the Finance and Accounting and Family Support team, order Gift Cards to support the family experience
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Ordering office and copier supplies for all team members and locations.
WHAT WE VALUE FOR THIS ROLE:
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High School Diploma
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Proven customer service background with strong verbal and written communication skills, including the ability to listen, kindly respond to the needs of family and staff, and build collaborative relationships with a diverse community.
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Positive, compassionate, and professional attitude with a commitment to Brent’s Place mission and values.
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Commitment and comfort with thoughtfully offering support to people in acute personal crises.
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Attention to detail to ensure correct and efficient communication and data entry.
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Thrives in a dynamic work environment with adaptability and ease.
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Highly organized and detail-oriented with an ability to be resourceful and proactive while determining project needs, discerning work priorities, and meeting deadlines with limited direction.
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Excellent computer skills.
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Sound problem-solving skills coupled with good judgment to protect the safety and security of Brent’s Place residents and staff.
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Team player offering support to other team members when needed.
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Openness to learning from feedback, including opportunities for improvement and ideas.
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Bilingual in Spanish and English is a plus.
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Ability to occasionally lift in excess of 25-30 pounds
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Must have reliable transportation
OUR WORK ENVIRONMENT AND SCHEDULE:
At Brent’s Place, every day is a chance to make a real difference. No two days look the same as we support families navigating medical crises—celebrating milestones, providing comfort through challenges, and ensuring every family feels seen, safe, and cared for. Our work is meaningful, dynamic, and deeply rewarding, and we do it together as a compassionate, collaborative team.
This position is scheduled Monday-Friday from 10:00 a.m. to 3:00 p.m., with limited flexibility to adjust the start and end times by up to one to two hours. Applicants with daytime availability are encouraged to apply and discuss potential minor schedule modifications.
This role requires flexibility, including some evenings, weekends, and occasional holidays, with shifts that may fluctuate. In support of these needs, and guided by our Quality of Life core value, we offer flexible scheduling so you can bring your best self to work while making an extraordinary impact.
COMPENSATION:
This part-time, role offers a pay range of $20.00-22.00 per hour, commensurate with your experience and qualifications.
We welcome applications from candidates both in and outside Colorado; however, please note that relocation assistance is not available for this role.
DIVERSITY, EQUITY, & INCLUSION:
The Brent Eley Foundation is committed to fostering an inclusive, respectful, and supportive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, age (40+), disability, sex, pregnancy, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.
