Summary
Description
SUMMARY: As an Associate/Account Manager at SE2, you'll help turn big ideas into meaningful change. Serving as the day-to-day lead for client relationships and projects, you'll work alongside strategists, creatives, community engagement specialists, and media experts to deliver campaigns that improve lives and strengthen communities.
This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and is energized by building strong client partnerships. You'll help guide projects from concept to completion, develop strategic communications and marketing content, manage budgets and timelines, and ensure every deliverable advances our clients' goals.
At SE2, account management is more than project coordination—it's about helping organizations solve complex challenges through thoughtful strategy, collaboration, and purpose-driven communications. If you enjoy connecting people, ideas, and execution to create positive impact, we'd love to meet you.
EXPECTATIONS & RESPONSIBILITIES
Account Management and Client Satisfaction (45% of role)
● Serve as a primary point of contact and advocate for SE2 clients, working to ensure their needs are met and work products are of high quality and as expected
● Manage client timelines, budgets, billing, and project profitability
● Collaborate with and demonstrate a growing ability to lead SE2 internal project teams
● Lead the development of scopes of work (descriptions, assumptions, estimates) and work plans, in conjunction with other agency team members
● Manage client expectations to ensure alignment and clarity in all work processes, details, and deliverables, ensuring that projects are aligned to business goals and objectives
Content (40%)
● Create communications and marketing content for clients’ projects (e.g., communications plans, messaging, content calendars)
● Develop/work in collaboration with content and creative teams to ensure that SE2 work products deliver on clients’ needs
Client/Project Strategy (15%)
● Identify and articulate clients’ short- and long-term objectives to inform project strategists and project teams
● Ensure project teams are delivering work products that are on-strategy, advance clients’ objectives and align with contractual obligations
● Proactively monitor and manage clients’ issues to achieve client/project objectives
● Support strategists and senior associates with the development of briefs (e.g., creative brief, research brief, media brief) and effectively balance dual expectations of clients and the agency
● Prepare and lead meetings with clients
CORE REQUIREMENTS
● 3-5 years of experience working in public relations, advertising, journalism, or a related field, with at least 2 years of those years being in an agency environment
● Proven critical thinking and problem-solving skills
● Excellent written and verbal communications skills
● Experience managing budgets of at least $50K
● Strong digital media and content-development skills
● Personal computer skills plus proficiency in MS Word®, Excel®, Power Point® and Outlook®. Proficiency in using the Workamajig® project management platform is preferred.
● Possess a professional demeanor and ability to serve as a confident representative of the agency
● Have a solid understanding of communication principles and activities including branding, message development, strategic communications planning, and public relations
● Bilingual (Spanish) skills a bonus
BENEFITS ● Hybrid work-from-oAce/work-from-home work week ● Medical, dental, vision, and life insurance ● Paid holidays, vacation, and sick days ● 401k program, once eligible ● Phone stipend ● Professional development and training opportunities, including those for growth into broader areas of communications and marketing work
TO APPLY: Please send your resume and cover letter to jobs@se2changeforgood.com
