We’re on the hunt for an Owner Support Specialist on our Owner Support team! This person is a communication champion who can skillfully provide ongoing assistance to our vacation rental property owners. Homeowner satisfaction and retention are key as we look to continue to build our rapidly growing portfolio of homes. The right person for this role will reflect Evolve’s core values and be a pillar of professionalism to help homeowners grow their small business and maximize their partnership with us.
Travel And Tourism Jobs
As a Traveler Support Specialist, you will serve as a booking guru – from confirming reservations to modifying bookings and answering any and all questions a traveler may have. The perfect candidate for this position is a communication champion who can skillfully provide ongoing assistance to our existing customers. The right person for this role will reflect Evolve’s core values and be a pillar or professionalism to create customers for life, one experience at a time.
As a Manager on the Traveler Support team, you will be responsible for a team that has varying experience in providing customer support. You will have a wide span of responsibilities, from coaching at an individual level to running team activities and monitoring metrics along the way. You will be challenged to elevate the team’s productivity and skills with the goal of selling Evolve to the traveler, along with bringing a new approach to leadership. You will have guidance from the Director of Traveler Support, but the freedom to lead the team in the best way possible to reach and exceed aggressive goals.
You will be responsible for fielding a high volume of traveler inquiries and providing our customers with an unparalleled booking experience. You will serve as a persuasive consultant for prospective renters; helping them find the vacation rental that best matches their needs. The perfect candidate for this position is comfortable with high volume phone sales, is an enthusiastic self-starter with a passion for stunning customers with great service, and a desire to overachieve individual and team goals.
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