Summary
Description
The award-winning South Suburban Communications Department is seeking its next passionate, creative and detail-obsessed Communications Supervisor. With a flair for writing and an opinion regarding the Oxford comma, our ideal candidate has strong experience creating engaging content for a variety of print and digital platforms.
Position Summary:
Under the direction of the Communications Manager, the Communications Supervisor creates and implements strategies for the organization and oversees the digital communications team. This position manages day-to-day marketing tasks including email marketing, website and social media content, while contributing to department-wide campaigns and projects. This highly visible role incorporates graphic design, project management and business administration skills. Performs duties in a manner consistent with the stated values of the organization.
Essential Duties:
- Oversees digital and social marketing initiatives and communications platforms, including websites, email marketing and social media. Manages South Suburban’s online presence by setting digital strategy across all platforms, streamlining the content process and ensuring brand consistency.
- Supervises the daily work activities of full-time personnel, including hiring, scheduling, assignments, and daily workflow of assigned staff, and provides backup support as needed. Reviews and approves employee bi-weekly timesheets. Provides constructive and timely performance evaluations.
- Responsible for the District’s email communications outreach via iContact. Designs templates, creates content and manages contact database. Follows email best practices, tracks performance and creates analytics reports to measure results.
- Supports internal communications by finding innovative ways to communicate with full-time and part-time staff through digital platforms and monthly newsletters. Creates content and visuals for all communication.
- Serves as the department project manager by tracking daily priorities and deadlines, assigning tasks and ensuring all information is up to date and accurate using project management software.
- Primary content contributor for the printed quarterly District-wide recreation catalog. Writes all catalog articles, proofs for accuracy and ensures brand standards are being met.
- Develops creative concepts and copy for digital marketing campaigns with the help of a graphic designer.
- Writes and edits news releases, online content, blog posts and articles. Acts as primary copy editor for District and works with departments to ensure accuracy of marketing materials for digital and print materials.
- Maintains records and develops reports and correspondence related to the effectiveness of new or ongoing programs or projects; maintains and files related reports; and prepares statistical reports, as required. Evaluates the effectiveness of online campaigns using metrics such as click-through rates and conversion rates.
- Represents the District or department at community meetings, civic organizations, and governmental groups; occasionally prepares and presents presentations.
- Coordinates and/or assists with special events, such as park and facility dedications, anniversary celebrations, and community events.
- Develops and maintains relationships with District employees, vendors, the public, and various outside users’ groups and associations.
- Responds tactfully and timely to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with District policies and procedures. Professionally handles confrontational or stressful interactions.
- Attends and participates in staff meetings, trainings, and orientations.
- Attends and participates in professional group meetings; stays abreast of new trends and innovations in print and digital communications and marketing. Makes brand strategy recommendations.
- Attends work on a regular, reliable and punctual basis.
This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.
