gSO (gTech Strategy and Operations) are strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical rigor to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future. We enable the success of our frontline operational teams by driving strategy, developing data-driven insights to influence business decisions, leading business planning, and ensuring tight execution of initiatives.
As the Strategy and Operations Leader, you are responsible for co-developing the Global Customer Care vision and strategy across customers, products, and regions. In this role, you will be driving and influencing the strategic priorities for one of the largest operating teams within Google Technical Services. You will lead your team to provide thought leadership to a cross-vertical leadership team, deliver business insights through a customer and industry focused view, and develop initiatives, plans, and metrics to operationalize the strategy. You must quickly develop a strong understanding of Google’s Ads business and be a key influencer and leader in an ever-changing environment.