Summary

The Development Operations & Database Manager is a member of the Walking Mountains Development Team who reports to the Director of Development.

Description

The Development Operations & Database Manager is a member of the Walking Mountains Development Team who reports to the Director of Development. The Manager is responsible for the administration and integrity of Walking Mountains’ donor database, accurate and timely gift processing and donor acknowledgments, fundraising and other development-related reporting, and coordination with Finance to ensure accurate recording and reconciliation of charitable contributions between the development database system and QuickBooks reporting. Central responsibilities of this position include (i) ensuring that donor acknowledgment letters and related tax forms, as applicable, are prepared and sent promptly and accurately and (ii) reconciliations between the development database system and QuickBooks of both revenue and outstanding pledge payment due dates/amounts are done on a monthly basis.

The Manager also plays an important role in supporting fundraising effectiveness through preliminary donor and prospect research, maintaining accurate donor and organizational contact information (by organizational role, as provided by applicable development team members), and implementing database tools and processes that support donor cultivation, stewardship, and moves management to help strengthen the organization’s overall level of philanthropic support.

Working closely with Development colleagues and, as applicable, external consultants, and relying on timely and accurate fundraising and relationship information provided by Development Team members, the Manager helps ensure that Development systems and operations are accurate, efficient, and responsive to the needs of the Development Team.

The Manager also provides database and administrative support for development-related events and auctions.

Qualifications

The ideal candidate is a highly organized, detail-oriented development operations and development database professional who combines strong donor database and technical skills with sound judgment, initiative, timeliness and a commitment to supporting effective fundraising. The successful candidate is comfortable independently managing database operations, performing essential hands-on administrative responsibilities, and collaborating with colleagues to improve systems and processes. Additional qualifications include:

Three or more years of progressively responsible experience in nonprofit Development operations and donor database management and gift processing, or in a closely related field preferred, including experience administering a donor database or CRM system, and its data integrity, reporting, user management, and troubleshooting.
Experience with donor acknowledgment procedures, development – related reporting, and financial reconciliation processes preferred.
Familiarity with fundraising and event technology platforms, such as Bloomerang, OneCause, Colorado Gives Day platform and other online donation platforms, or demonstrated ability to learn and manage multiple platforms effectively. Experience with Bloomerang strongly preferred.
Experience supporting donor or prospect research and moves-management processes preferred.
Strong proficiency with Microsoft Excel and Word, and Google Workspace, including Gmail, Docs, and Sheets.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines while maintaining accuracy and timely delivery and follow-through.
Strong interpersonal and communication skills, with a collaborative, service-oriented approach to supporting colleagues and donors.
Self-motivated, and accountable, with enthusiasm for the mission of Walking Mountains.
Demonstrated ability to work with diverse teams and a commitment to diversity, equity, and inclusion.
A flexible, team-oriented approach and willingness to work occasional evenings and weekends as donor engagement, events, and other Development priorities require.