Summary

Description

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. We are stronger when we do this together, building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We offer access to our state’s history through enriching experiences at eleven museums and historic sites, with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips, day camps, and traveling programs. We’re also home to a free public research center, Colorado’s Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nation’s largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources that make up the State’s collection, and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. We’re committed to Colorado’s diverse communities through education, engagement, and access. We know we’re succeeding when more voices, perspectives, and experiences are part of History Colorado. It's our vision that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, we embody the grounding virtues (Download PDF reader) listed below as the foundation of all aspects of our work: our thinking, communication, process, outcomes, and evaluation. Our work is guided by, for, and of the communities we build, belong to, and serve, and we commit to:

Being in Community
Amplifying and Centering Voices of Black, Indigenous, and People of Color
Co-creation and Shared Authority
Humility and Reflection
Responsiveness and Flexibility
Shared Destiny

We are Colorado. Together, our generational work centers communities, deepens knowledge and catalyzes the transformative power of history.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. We offer fantastic benefits including:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
Medical and dental health plans: https://stateofcoloradobenefits.com
Employer supplemented Health Savings Account
Paid life insurance, plus additional optional life insurance options
Short- and long-term disability coverage
11 paid holidays per year plus generous vacation and sick leave accruals
BenefitHub state employee discount program
State of Health employee wellness program
Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more about our commitment to equity, diversity and inclusion by visiting our EDI Homepage: https://dpa.colorado.gov/about-us/edi.

Description of Job

The Director of Business Operations at the History Colorado Center is responsible for driving organizational growth through front-line customer service and entrepreneurial activities that include a venue rental program, retail operations, guest experiences, and external partner and community engagement. The position oversees major institutional initiatives, such as the Colorado Day celebration and marquee exhibition launches, ensuring exceptional public engagement and strong reputational growth to build the organization's audiences and impact.

Work includes but is not limited to the following:

Description of duties:

Ensuring visitors feel welcomed, cared for, and engaged throughout their visit at the History Colorado Center

Cultivating a distinct and energetic on-site experience at the History Colorado Center that connects to the organization’s mission, programs, and a sense of belonging
Managing a customer-service focused and friendly Guest Services team that supports visitors and flexibly supports active use of the building
Working closely with History Colorado’s exhibition, curatorial, collections, and education teams to develop programs and offerings that meet audience needs and grow engagement
Collaborating with facilities, security, and building support teams to ensure seamless building and service coverage during all open and event hours
Connecting visitors to the continuum of History Colorado offerings, including retail, cafe, venue rentals, educational programs, and more
Making data-driven business decisions that maximize History Colorado Center’s connection with both core and developing audiences

Pursuing Revenue Generation to support long-term organizational sustainability

Developing and implementing business plans for key services at the History Colorado Center
Managing vendor contracts that maximize History Colorado Center’s revenue-earning potential
Informing and meeting targeted annual revenue projections for admissions, retail sales, group sales, and venue rentals
Serving as lead on-site manager for venue rental and catering services at the History Colorado Center and Grant Humphreys Mansion, managed through a vendor contract,
Supervising internal venue rental and sales staff at the Grant-Humphreys Mansion
Coordinating collaborations with the Rendezvous Cafe, managed through a vendor contract
Maximizing revenue from retail operations at the History Colorado Center
Using an entrepreneurial approach to developing new revenue-earning opportunities
Expanding group sales and add-on opportunities for visitors to the History Colorado Center
Making data-driven business decisions that maximize History Colorado Center’s earning potential

Developing & Maintaining External & Community Relationships

Maintaining established relationships and developing new external relationships that extend the reach of the History Colorado Center
Serving as a central point of contact among nearby cultural district neighbors, including the Denver Art Museum, Denver Public Library, and Clyfford Still Museum
Planning and hosting key community celebrations, including exhibition openings and the annual celebration of Colorado Day (August 1st)
Growing History Colorado Center’s reputation in the Denver market and the cultural sector through relationships and attendance at community events
Connecting partners and stakeholders with History Colorado programs and resources
Serving as a spokesperson for the History Colorado Center in key stakeholder meetings and occasional media interviews

Leadership

Providing vision, data, and creativity in developing shared programs and projects with teams across History Colorado, and ensuring consistent communication and collaboration
Developing departmental budget and participating in setting revenue projections and targets for the History Colorado Center
Inspiring confidence, certainty and stability for staff and visitors at the History Colorado Center
Tracking trends and making quick, data-driven decisions about business operations in real time
Fostering the maximum potential of the History Colorado Center as the flagship property within the History Colorado system, generating visitation and revenue that helps sustain the whole organization
Making data-driven decisions that maximize potential and services within available resources

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

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This position is advertised in line with the Governor’s executive order focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training, or past experiences.

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Salary Range:

$3,923.08 – $5,269.23 Biweekly (Annual divided by 26)

$102,000 to $137,000/ Annually

Minimum Requirements:

Proven Experience, Knowledge, Skills:

Seven (7) years of full-time professional experience in non-profit business operations, cultural venue management, hospitality, or related field
Five (5) years of full-time professional experience developing and implementing business strategies that drive revenue growth
Three (3) Experience developing and managing a budget of over $500,000 in revenue and expenses
Two (2) years of customer service or relevant customer or public-facing responsibilities

Education and Experience:

Five (5) years of full-time professional experience in non-profit business operations, cultural venue management, hospitality, or related field and Masters Degree from an accredited institution or college in Business Administration, Public Administration, Non-Profit Management, Hospitality, Museum Studies, Economics, or another relevant field will count for 1 year of required experience.

Preferred Qualifications:

Proven track record leading and supervising a dynamic team of at least 3- 5 direct reports, particularly in a museum or hospitality setting
Experience managing third-party vendors and contractors, including setting goals and monitoring performance
Strong communication and collaboration skills to work across teams and departments to implement shared goals and objectives
Experience coordinating operational logistics for programs, events, or group visits in an entertainment, cultural, or public-facing environment
Record of supporting revenue-generating activities such as admissions, retail, programming, or events, including familiarity with operational financial controls and Point of Sale systems.
Record of making real-time decisions in dynamic and sometimes unpredictable circumstances
Ability to communicate with cultural awareness and humility with communities that intersect at the History Colorado Center

Conditions of Employment:

Circumstances may require a position to work outside of regular business hours.

Competencies:

Clear understanding and experience in business, finance, and management
Excellent interpersonal, and communication.
Project management skills: ability to multitask, problem-solve, prioritize, create systems and processes, and collaborate with and engage others.
Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
Detail oriented.
Excellent communication skills; able to communicate effectively and articulately in writing and orally with diverse communities in all corners of the state.
Work well under pressure.
Strong relationship management skills and excellent representation of the institution in community interactions.
A proven track record for developing and maintaining trusted relationships with stakeholders and industry experts.
Excellent negotiation and consensus building skills.
Proactive approaches to problem-solving and with strong decision-making capability.
Highly resourceful team-player, with the ability to also be extremely effective independently.

Factors to be Evaluated:

Technical Competence – Technical experience as it relates to the duties outlined in this job announcement.
Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement. Experience should be varied and not one dimensional and demonstrate a wide range of community involvement.
Job Fit – Experience will be evaluated to determine how well your past experience aligns with and meets the business needs of this position. Current experience is preferred.

Essay Questions:

History Colorado staff has been working together in response to the events that happened in 2020 to discuss as an institutional community the ways in which History Colorado can advance the work of anti-racism. These grounding virtues are the result of our collective process. Please go to the link below to see the virtues (https://www.historycolorado.org/sites/default/files/media/document/2020/Anti-Racism_Grounding_Virtues.pdf (Download PDF reader)) and tell us: how have these guiding principles shown up in your previous work and/or how would you contribute to these virtues in your position at History Colorado?

Complete Applications must include:

Cover Letter: Required – Attached as a separate document.
Resume: Required – Attached as a separate document.

Transcript: Required if using education to meet MQs – Attached to the online application and meeting requirements as described under "College Transcripts"

Supplemental Information

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position. To see these virtues click this link: (Anti-Racism Grounding Virtues (Download PDF reader)).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate’s relevant experience, education, work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified individuals. In accordance with the ADAAA, we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application, participate in an interview, or perform any other part of the selection process, please contact our ADAAA Coordinator at Jesus Garcia (303) 866-2136 or email Jesus.l.garcia@state.co.us. We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer, you'll need to complete Section 1 of the I-9 form by your start date. Per federal regulations, we’ll also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities, check out dhs.gov/e-verify.