Summary
Description
Department Information
Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. The Governor’s staff includes offices for budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling.
Description of Job
Position Title: Constituent Services and Correspondence Coordinator
Department: Internal Operations
Hiring Salary Range: $50,000 annually
FLSA Classification: Exempt (not over time eligible)
Expected Annual Travel: None
Organizational Relationships: This position reports to the Community Engagement Manager.
Position Summary: The Constituent Services and Correspondence Coordinators oversee the constituent services, correspondence and internship program within the Office of the Governor. These positions work with policy and operations staff within the Governor’s Office, as well as with State agency Advocates to help provide both access and easy navigation for all Coloradans. The primary responsibility of the Coordinator is to respond to citizen concerns and issues in a timely manner. Constituents may contact the office by phone, written correspondence or in person. This position will be assigned a portfolio and works with a team of two other individuals who work in coordination to complete the following responsibilities:
Essential Duties and Responsibilities:
Constituent Services:
-
Provide methodology and execution of constituent concern intake and response by phone, written correspondence, or in-person; determines jurisdiction of all casework
-
Arrange correspondence and signature requests between different Colorado State Departments
-
Provide updates to the Citizen’s Guide to Colorado State Government, as needed
-
Coordinate meet and greet with walk-in citizens
-
Manage concerns and issues with the agency Advocates and organizes/coordinates agency Advocates quarterly meetings
-
Coordinate agency advocate communication on resolution of individual cases
-
Track and report weekly, monthly and yearly on constituent contacts
-
Manage application of the Salesforce Constituent Services System in day-to-day activities and office-wide administration.
Correspondence:
-
Coordinate with Governor’s and agency staff to ensure external and internal communications are accurate, consistent, and conform to state brand and office style guide, including copyediting all outgoing products.
-
Responsible for maintaining thorough records of all official communication from the office to stakeholders at the local, state and federal level.
-
Custodian of Governor’s letterhead and signature for internal and external use.
-
In coordination with the Deputy Press Secretaries, serve as office lead for identifying, processing, and executing casualty assistance programs for fallen military and public safety personnel.
-
Monitor media reports, coordinate flag status and presentation, liaise with local, state, and federal partners, and arrange other honorific services so the Administration can provide support and consolation to families in need.
-
Oversee correspondence program–including, but not limited to, drafting proclamations, congratulatory letters, letters of recognition, welcome letters, retirement letters and flags.
-
Ensure all external and internal Governor’s Office communications are following WCAG accessibility standards.
-
Manage application of the Salesforce Correspondence System in day-to-day activities and office-wide administration.
General Administration:
-
Responsible for all operations in the Governor’s correspondence office, including hiring and managing interns, processing and prioritizing casework; creating and implementing policies, procedures, and systems to optimize workflow and to ensure high-quality customer service for every Constituent
-
Work with other Governor’s office departments to place interns in various departments
-
Research and stay up to date on Colorado Revised Statutes and application to concerns and issues.
-
Serve as Office representative to communities around the state through meetings, events and locations as needed.
-
Special projects as needed.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Education/Experience:
-
Minimum of two years experience in customer service or public contact work required.
-
Ability to organize and manage multiple priorities and the flexibility to creatively adapt to ever-changing circumstances and events is essential to success in this position.
-
Ability to maintain a high level of confidentiality.
-
Intermediate to advanced computer skills required.
-
Excellent written and oral communication skills.
-
Strong interpersonal and supervisory skills.
Preferred Qualifications:
-
Familiarity with federal, state and local government structures as well as private sector resources is a plus.
-
Experience working with executive level staff.
-
Previous experience working in a team environment.
-
Knowledge of Salesforce or similar software helpful.
Conditions of Employment
Applicants must pass a thorough background check prior to employment.
Supplemental Information
To Apply:
A resume and answer to the supplemental question must be submitted with the application for consideration. Your resume and supplemental question response must provide sufficient detail to allow the screening panel to properly assess your experience, relevant skills, and achievements. An additional cover letter is NOT required for application – the supplemental question will be used in lieu of a cover letter.
The State of Colorado/Office of the Governor offers a generous benefits package including:
-
Medical, dental and vision plan coverage – including extensive prescription drug coverage (many preventive medications covered at no cost)*.
-
Health Savings Account (with state contribution) when electing HDHP medical coverage*.
-
Wellness programs – participation can reduce employee premiums*.
-
Short-term and optional long-term disability coverage*.
-
Life and Accidental Death/Dismemberment Insurance*.
-
Flexible Spending Accounts (FSAs)*.
-
Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML).
-
Retirement benefits** – including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401(k) and 457 plans – https://www.copera.org/
-
Hybrid work arrangements.
-
Variety of discounts on services and products available through the State of Colorado's Work-Life Discount Program.
-
Training and professional development opportunities, including reduced college tuition through CSU Global (contact CSU Global for latest offerings).
-
Access to the Colorado State Employee Assistance Program (CSEAP): offers confidential mental health counseling, professional coaching, employee mediation, 24/7 crisis support.
-
Free RTD EcoPass to all eligible State Employees.
-
Credit Union of Colorado Membership Eligibility.
*To learn more about State of Colorado benefits, please visit the state’s benefits portal: https://www.colorado.gov/dhr/benefits.
**For information on mandatory employee salary deferral (in lieu of contribution to Social Security), see COPERA for details: https://www.copera.org/member-contribution-rates
Equity, Diversity and Inclusion
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations
The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator (the Director of Human Resources) at gov_hr@state.co.us
