Summary

Description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47 – $32.21/hour. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The Parks Events Facilitator position is an exciting, full-time, fully benefited position that will have the opportunity to be involved in many exciting private and public events taking place in Denver’s East District of Parks.

This position will report to the City Park Pavilion located at 2001 Steele Street but will travel as needed to facilitate and oversee various parks events. Scheduled workdays and times will be dependent on scheduled parks events. Approximately: during the busy season, this position will work Thursday – Tuesday and during the slow season, this position will work Monday – Friday.

What You’ll Do

Denver Parks and Recreation is seeking an Events Facilitator to support park events. This individual will work closely with permit holders and serve as the 'day-of' contact for events in our parks. This individual will conduct walk-throughs and damage assessments and is present the day of the event to ensure rules and regulations are followed and the venue is in good condition at the end of the event.

Job duties and responsibilities of this position include, but are not limited to, the following:

• Conduct walk throughs with permit holders to ensure their needs can be met

• Interpret, apply, and explain regulations, policies, and procedures to permit holders

• Respond to incoming phone calls and emails regarding customer inquiries/bookings

• Communicate and coordinate with internal and external stakeholders

• Respond to event-related emergencies and resolve issues if applicable or coordinate with supervisor to resolve issues Serve as the on-site, day of event contact for events held at various Denver Parks

• Oversee on-site operations of events to ensure all rules, regulations, and permit contract agreements are followed

• Assess damages and walk through the pre- and post-event checklist with permit holders

• Collect, enter, and analyze events-related data (e.g. site plan analysis) to support recommended innovations and develop proposals for improvements

About You

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

We are looking for an Events Facilitator who enjoys making sure that events run smoothly from start to finish. You will be a problem solver and quick thinker who is comfortable working with all types of people and personalities. Strong consideration will be given to candidates who have previous event facilitation experience. Additionally, our ideal candidate will have:

• Willingness to work evenings, nights, and weekends

• Proficiency with Microsoft Office and POS (Point of Sale System)

• Prior in-person customer service experience

• Experience in customer conflict resolution/mediation

• Experience facilitating both private and public events

• Current CPR/First Aid/AED Certification

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate

• Experience: Two (2) years of customer service work in special events or related industry

• Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open through Friday, April 19, 2024. Please submit your application as soon as possible and no later than Friday, April 19, 2024 at midnight

About Everything Else

Job Profile

CC2949 Events Facilitator

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$21.47 – $32.21

Starting Pay

$21.47 – $26.84/hour based on experience and education

Agency

Parks and Recreation

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.