Summary

The accounting unit within the Child Support Services (CSS) division is not your traditional accounting operation and not for your typical Accountant. To be successful in this role, not only must you have a strong mathematical aptitude, but you will also recognize how your work directly impacts the families that we serve. In addition, there is a strong focus on teamwork and building relationships with the other areas in Child Support Services.

Description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience.

We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Human Services

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

As a Human Services Operations Supervisor for Accounting, you will be expected to supervise 8 – 10 Accounting Technicians whose duties are:

Allocating payment exceptions
Contacting parties about returned payments.
Interpret legal orders and payment records to complete arrears calculations.
Maintaining and adjusting financial ledgers for 15,000 CSS cases
Performs supervisory duties over administrative, paraprofessional, and/or technical staff, implements and monitors performance criteria in order to achieve the unit’s goals and objectives, and keeps supervisory/management level personnel abreast of trends and issues in the work area.
Supports professional and/or higher-level supervisors/managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement.
Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite workflow.
Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients.
Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employees.
Responds to formal and informal employee grievances and prepares written response.
By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures.

Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above.

About You

Ideal Candidate Summary

Our ideal candidate:

Provides work instruction and assists employees with difficult and/or unusual assignments.
Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations
Develops or modifies work plans, methods, and procedures and determines work priorities.
Critical thinking in a creative manner to resolve issues.
Performs other related duties as assigned or requested.
Previous leadership or supervisory experience.
Willingness to work over 40 hours per week when needed.
Sensitively to cultural diversity, race, gender and other individual differences in the workforce.
Understanding of servant leadership and change management
Comfortable providing constructive feedback and holding self and staff accountable for achieving outcomes.

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
Education & Experience: Additional appropriate education may be substituted for the minimum experience requirements.

About Everything Else

Job Profile

CA3096 Human Services Operations Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$60,669.00 – $100,104.00

Starting Pay

Based on Experience and Education

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.